Remote Night-Shift Client Account Lead

Zim Directory; Taguig; Hybrid; PHP 357,000 - 424,000; Full time

Job summary

Magic, supported by Y Combinator and Sequoia, is seeking a Client Account Specialist in the Philippines. This post-sale, account-first role manages a portfolio of client-assistant pairings, ensuring onboarding success and ongoing health.

You’ll spot issues early, call on accounts, and fix problems, keeping relations strong across timelines. Shift is nights (10 PM–7 AM PHT) with a four-week training program.

Qualifications

• 3+ years of client-facing experience in account management or customer success.
• Fluent written and verbal English.
• Reliable night-shift availability (10 PM–7 AM PHT).
• CRM proficiency, HubSpot preferred.
• Proactive by default with early risk identification.

Responsibilities

• Manage a portfolio of client accounts — track health, flag risks, keep relationships on track.
• Lead onboarding sessions, 30-day account reviews, and recurring check-ins.
• Advocate for assistants internally — coaching conversations and feedback loops.
• Own retention conversations — identify accounts at risk and lead win-back efforts.
• Handle 30+ inbound account requests daily with fast, personalized responses.
• Maintain clean, detailed HubSpot records for every interaction.
• Coordinate across Operations, Finance, and Engineering when issues extend beyond scope.

Skills

Client-facing experience

Fluent English

Night shift availability

CRM proficiency

Proactive by default

Tools

HubSpot CRM

Job description

Magic, supported by Y Combinator and Sequoia, is seeking a Client Account Specialist in the Philippines. This post-sale, account-first role manages a portfolio of client-assistant pairings, ensuring onboarding success and ongoing health.

You’ll spot issues early, call on accounts, and fix problems, keeping relations strong across timelines. Shift is nights (10 PM–7 AM PHT) with a four-week training program.