Night-Shift Client Success Specialist

Magic, Inc.; Philippines; On-site; PHP 357,000 - 424,000; Full time

Job summary

Magic, Inc in the Philippines is seeking a Client Account Specialist to manage a portfolio of client accounts, lead onboarding, and maintain strong relationships. This post-sales role focuses on proactive issue detection and customer success, with night shifts and comprehensive training.

You will handle inbound requests, document interactions, and coordinate across teams to resolve account issues while driving retention.

Qualifications

• 3+ years of client-facing experience in account management or customer success.
• Ability to manage multiple active client accounts simultaneously.
• Fluent written and verbal English; strong escalation communication.
• Willingness to work night shifts (10 PM–7 AM PHT) with history of night shift work.
• Experience with CRM systems, preferably HubSpot.

Responsibilities

• Manage a portfolio of client accounts and track health, flag risks early.
• Lead onboarding, 30-day reviews, and recurring check-ins.
• Advocate for assistants and provide coaching feedback to leaders.
• Own retention conversations and lead win-back efforts.
• Handle 30+ inbound account requests daily with personalized responses.
• Maintain detailed HubSpot records for each interaction.
• Coordinate with Operations, Finance, and Engineering on account issues.

Skills

Client-facing experience

Account management

Fluent English

Night shift

HubSpot CRM

Proactive risk management

Tools

HubSpot

Job description

Magic, Inc in the Philippines is seeking a Client Account Specialist to manage a portfolio of client accounts, lead onboarding, and maintain strong relationships. This post-sales role focuses on proactive issue detection and customer success, with night shifts and comprehensive training.

You will handle inbound requests, document interactions, and coordinate across teams to resolve account issues while driving retention.