Night-Shift Client Success Manager

Magic, Inc; Taguig; On-site; PHP 357,000 - 424,000; Full time

Benefits offered by this job

Night shift schedule

4-week training program included

Job summary

Magic, Inc. is seeking a Client Account Specialist in the Philippines to manage a portfolio of client accounts post-sale, ensuring health and retention from onboarding through milestones.

The role emphasizes proactive issue spotting and timely calls to resolve concerns, with night-shift coverage (10 PM–7 AM PHT) and a structured training program. The position offers a full-time schedule, with onboarding, mock calls, and a multi-stage interview process.

Qualifications

• 3+ years of client-facing experience in account management.
• US accounts experience preferred.
• Fluent written and verbal English.
• Night-shift availability (10 PM–7 AM PHT).
• CRM proficiency, HubSpot preferred.
• Proactive by default — identify risks early.

Responsibilities

• Manage a portfolio of client accounts — track health, flag risks, keep relationships on track.
• Lead onboarding sessions, 30-day reviews, and recurring check-ins.
• Advocate for assistants — coaching, feedback loops, and surfacing needs to leadership.
• Own retention conversations — identify at-risk accounts and lead win-back efforts.
• Handle 30+ inbound account requests daily with fast, personalized responses.
• Maintain clean, detailed HubSpot records for every interaction.
• Coordinate across Operations, Finance, and Engineering when issues exceed scope.

Skills

Client-facing experience

English fluency

Night shift

HubSpot CRM

Proactive problem-solving

Account management

Tools

HubSpot

Job description

Magic, Inc. is seeking a Client Account Specialist in the Philippines to manage a portfolio of client accounts post-sale, ensuring health and retention from onboarding through milestones.

The role emphasizes proactive issue spotting and timely calls to resolve concerns, with night-shift coverage (10 PM–7 AM PHT) and a structured training program. The position offers a full-time schedule, with onboarding, mock calls, and a multi-stage interview process.