Remote Network Escalation Engineer

ScalableOS; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ScalableOS is seeking a Network Escalation Engineer to deliver remote technical support for clients focused on network infrastructure. You will troubleshoot, upgrade firmware, and mentor team members while maintaining thorough documentation and client satisfaction.

The role requires MSP experience, CCNA/CCNP certifications, and a solid understanding of OSI models and network technologies. Join a fast-paced, client-focused team in Manila, with after-hours flexibility as needed.

Qualifications

• Bachelor’s degree with at least 4 years in network engineering or equivalent.
• MSP experience preferred.
• CCNA and/or CCNP certifications required or in progress.

Responsibilities

• Provide remote technical support and network troubleshooting for clients.
• Mentor engineers and provide escalation support to the team.
• Perform firmware upgrades and reconfigurations of network devices.
• Document tickets and maintain service records accurately.
• Conduct regular network assessments and recommend improvements.

Skills

Communication

Teamwork

Time management

Initiative

Confidence

Commitment

Enthusiasm

Flexibility

Mentoring

Education

Bachelor’s degree

4+ years experience

Tools

Network diagnostic tools

Job description

ScalableOS is seeking a Network Escalation Engineer to deliver remote technical support for clients focused on network infrastructure. You will troubleshoot, upgrade firmware, and mentor team members while maintaining thorough documentation and client satisfaction.

The role requires MSP experience, CCNA/CCNP certifications, and a solid understanding of OSI models and network technologies. Join a fast-paced, client-focused team in Manila, with after-hours flexibility as needed.