Remote L1/NOC Service Desk Specialist

ScalableOS; Makati; Remote; PHP 246,000 - 424,000; Full time

Job summary

ScalableOS is seeking a Rapid Resolution Specialist – L1/NOC to deliver Tier 1 support with proactive monitoring. This hybrid/remote role handles client calls and tickets, triages incidents, and coordinates with engineering to resolve issues across the MSP stack.

You’ll work evenings, weekends, and holidays as part of our 24x7 service commitments, ensuring uptime and client satisfaction. Ideal candidates have 2+ years in IT support, strong communication, and a proactive mindset.

Qualifications

• High school diploma with 2 years’ relevant IT experience or an associate degree in IT.
• Experience with multiple systems and IT administration in client environments.
• Certifications such as MCSA/CCNA/CCENT preferred.

Responsibilities

• Monitor the ConnectWise board and respond to alerts with troubleshooting and remediation.
• Answer client calls, emails, and system alerts promptly and professionally.
• Determine severity, log tickets, and triage requests to appropriate resources.
• Provide Tier 1 support and escalate when needed.
• Communicate status and ETA to clients clearly and timely.

Skills

Strong verbal and written comms

Customer service abilities

Teamwork

Time management

Self-starter

Organizational skills

Flexibility

Education

High school diploma

Associate degree in IT

Tools

AD Connect

Hyper-V

RDS/RDP

VMware/VDI

RADIUS

Duo

Azure

Microsoft 365

Intune

Autopilot

Teams

FSLogix

Citrix

Job description

ScalableOS is seeking a Rapid Resolution Specialist – L1/NOC to deliver Tier 1 support with proactive monitoring. This hybrid/remote role handles client calls and tickets, triages incidents, and coordinates with engineering to resolve issues across the MSP stack.

You’ll work evenings, weekends, and holidays as part of our 24x7 service commitments, ensuring uptime and client satisfaction. Ideal candidates have 2+ years in IT support, strong communication, and a proactive mindset.