Remote Network Escalation Engineer

SCALABLE OS CORP.; Makati; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

SCALABLE OS CORP. in Makati, Philippines, is seeking a Network Escalation Engineer to deliver remote technical support and expert network troubleshooting for client environments.

You will handle incidents related to firewalls, routers, switches, and access points while maintaining high client satisfaction. The role includes mentoring teammates, performing firmware upgrades, documenting actions, and collaborating in a fast-paced NOC.

Qualifications

• Bachelor’s degree and four years of relevant experience.
• CCNA and/or CCNP certifications preferred.
• Solid understanding of network technologies and OSI model.
• Proven experience in effective network troubleshooting.

Responsibilities

• Provide remote technical support and consultative recommendations to clients.
• Troubleshoot networks and address malfunctions for firewalls, routers, switches, and access points.
• Mentor and support team with escalated issues and training.
• Perform firmware upgrades and reconfigurations to align with best practices.
• Document activities, maintain tickets and timesheets, and perform network assessments.
• Stay up to date with state-of-the-art networking technologies and tools.
• Collaborate in a fast-paced client-oriented NOC and attend required meetings.

Skills

Communication

Teamwork

Time management

Initiative

Flexibility

Education

Bachelor’s degree

CCNA/CCNP certifications

Tools

Wireshark

Network management tools

Job description

SCALABLE OS CORP. in Makati, Philippines, is seeking a Network Escalation Engineer to deliver remote technical support and expert network troubleshooting for client environments.

You will handle incidents related to firewalls, routers, switches, and access points while maintaining high client satisfaction. The role includes mentoring teammates, performing firmware upgrades, documenting actions, and collaborating in a fast-paced NOC.