Remote NDIS Scheduling & Client Support Specialist

Outsourcedstaff; Philippines; Remote; PHP 279,000 - 469,000; Full time

Job summary

Outsourcedstaff is seeking an NDIS Scheduling & Customer Support Coordinator in the Philippines. The role focuses on arranging scheduling requests, creating CRM jobs, and coordinating communications with clients, primarily through SMS.

The ideal candidate is highly organized, detail-oriented, and empathetic, capable of handling multiple tasks in a fast-paced setting. Responsibilities include ticket creation, CRM job allocation, and after-hours escalation support.

Qualifications

• Strong admin and scheduling experience.
• Excellent written English for emails and texts.
• Good spoken English for potential phone escalation.
• Ability to follow detailed processes and maintain accuracy.

Responsibilities

• Create tickets and schedule appointments.
• Receive AI-generated emails and text confirmations; enter jobs in CRM.
• Post jobs on internal boards and assign based on availability.
• Handle reschedules, cancellations, and two-hour urgent requests.
• Communicate booking details to clients via SMS.
• Send confirmation emails and texts; manage referral forms.

Skills

Scheduling experience

CRM navigation

Written English

Spoken English

Attention to detail

Empathy

Tools

CRM software

Job description

Outsourcedstaff is seeking an NDIS Scheduling & Customer Support Coordinator in the Philippines. The role focuses on arranging scheduling requests, creating CRM jobs, and coordinating communications with clients, primarily through SMS.

The ideal candidate is highly organized, detail-oriented, and empathetic, capable of handling multiple tasks in a fast-paced setting. Responsibilities include ticket creation, CRM job allocation, and after-hours escalation support.