Remote NDIS Scheduling & Client Support Coordinator

Outsourced Staff; Metro Manila; Remote; PHP 360,000 - 540,000; Full time

Job summary

Outsourced Staff is seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This remote role requires high organization, attention to detail, and empathy in a fast-paced environment.

The position involves ticketing, contract onboarding, document verification, and after-hours escalation support, with AI-assisted parts of the hiring process. Strong English skills are essential.

Qualifications

• Strong admin and scheduling experience.
• Fast, accurate data entry and CRM navigation.
• Excellent written English for email and text.
• Good spoken English for future phone escalation work.
• Ability to follow detailed processes and maintain accuracy.

Responsibilities

• Ticket creation and scheduling.
• Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
• Post jobs on the internal job board and assign based on availability and shift load.
• Handle reschedules, cancellations, and urgent two-hour service requests.
• Client communication (non-voice initially).
• Send confirmation emails and text messages.
• Send referral forms and service agreements.
• Monitor CRM for signatures and follow up where needed.
• Future voice escalation.
• Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
• Manage simple customer service chats or calls such as “I can’t find my support worker” or cancellations.
• Contractor onboarding admin.
• Review and validate contractor documents. Cross-check 10+ verification items for each new contractor.
• Maintain accuracy and compliance within the CRM.
• Backup administrative tasks.
• General admin tasks when ticket volume is low.
• Participate in weekly team meetings and internal training.

Skills

Admin experience

Scheduling

CRM navigation

Written English

Oral English

Attention to detail

Tools

CRM software

Job description

Outsourced Staff is seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This remote role requires high organization, attention to detail, and empathy in a fast-paced environment.

The position involves ticketing, contract onboarding, document verification, and after-hours escalation support, with AI-assisted parts of the hiring process. Strong English skills are essential.