Remote MSP IT Helpdesk & Systems Admin—365/Azure/FortiGate

Zohorecruit; Canlandog; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Health Insurance

Birthday Day Off

Paid Leaves & Cash-out

Performance-Based Salary Increase

Annual Salary Adjustments

Team Activities

Job summary

iReply is seeking an experienced MSP IT Helpdesk / System Administrator for a remote position in the Philippines. You will provide Level 2/3 technical support to end users and business clients, troubleshooting Microsoft 365, VoIP, AD, Azure Entra ID, and network issues within an MSP environment.

You will monitor systems with NinjaRMM/NinjaOne and ConnectWise, address VPN/DNS/DHCP problems, and document resolutions while maintaining professional communication with customers.

Qualifications

• 5+ years in IT support or system administration.
• Strong experience with Microsoft 365 and VoIP.
• Familiarity with MSP environments is preferred.
• Excellent troubleshooting and customer-service skills.

Responsibilities

• Provide Level 2/3 technical support via phone, email, remote access, and ticketing systems.
• Troubleshoot Microsoft 365, VoIP, Active Directory, Azure Entra ID, and network-related issues.
• Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise.
• Troubleshoot networking, VPN, DNS, DHCP, and connectivity issues.
• Support and troubleshoot Fortinet FortiGate firewalls.
• Document issues, resolutions, and customer interactions accurately.
• Escalate complex issues when necessary and maintain professional customer communication.

Skills

IT Support

Troubleshooting

Customer Service

Collaboration

Tools

Microsoft 365

Azure Entra ID

Active Directory

NinjaRMM/NinjaOne

ConnectWise

FortiGate

Job description

iReply is seeking an experienced MSP IT Helpdesk / System Administrator for a remote position in the Philippines. You will provide Level 2/3 technical support to end users and business clients, troubleshooting Microsoft 365, VoIP, AD, Azure Entra ID, and network issues within an MSP environment.

You will monitor systems with NinjaRMM/NinjaOne and ConnectWise, address VPN/DNS/DHCP problems, and document resolutions while maintaining professional communication with customers.