Remote MSP IT Help Desk Technician – Night Shift

SCALABLE OS CORP.

Metro Manila

Remote

PHP 240,000 - 360,000

Full time

4 days ago

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Benefits offered by this job

Long-term work-from-home

Job summary

SCALABLE OS CORP. is seeking a customer-focused IT Help Desk Technician with MSP experience to join our technical support team. You will manage 10–15 tickets daily, handling Windows desktop issues and Microsoft 365, including Exchange Online, Entra ID, and MFA.

Experience with Mac environments and familiarity with Sophos, SonicWall, ConnectWise, and IT Glue is highly desirable. Remote work from the Philippines is available, with a focus on fast-paced support and client satisfaction.

Qualifications

Strong front-line MSP help desk experience.
Proven ability to handle a high volume of technical support tickets.
Comfortable closing approximately 10–15 tickets per day.
Solid Windows desktop troubleshooting skills.
Good Microsoft 365 knowledge including Exchange Online and Outlook.

Responsibilities

Provide first line and second-line technical support to clients in an MSP environment.
Resolve approximately 10–15 tickets per day, prioritizing urgency and business impact.
Troubleshoot Windows desktops, laptops, applications, peripherals, and common user issues.
Provide technical support for Microsoft 365, including Exchange Online, Outlook, Entra ID, MFA, and email issues.
Diagnose and resolve email delivery issues, including bounced messages and authentication problems.
Troubleshoot DNS-related issues: MX, SPF, DKIM, DMARC.
Perform basic network troubleshooting (TCP/IP, DHCP, DNS, Wi-Fi).
Document troubleshooting steps, resolutions, configurations, and client information.
Escalate complex issues to appropriate teams while maintaining client communication.
Deliver professional, customer-focused support and adhere to MSP processes and SLAs.
Willingness to work long-term work-from-home arrangement and night shift.