Remote Monitoring Nurse (Spanish & English)

Amped Outsourcing; United States; A distancia; MXN 936.000 - 1.446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent remote setup

Competitive salary package

Clear career growth opportunities

Supportive international team

Health and wellness culture

Direct access to senior management

Focus on personal development

Annual performance appraisals

Monthly gratitude events

Descripción de la vacante

A leading outsourcing company is seeking a Remote Monitoring Specialist to join their team. This role involves supporting a US-based partner's senior care technology platform, providing real-time monitoring and assistance to Spanish-speaking residents. Key responsibilities include managing a 24/7 monitoring portal, responding to alerts, and ensuring data integrity. Ideal candidates should possess a valid nursing license, strong Spanish communication skills, and a background in healthcare support. The position offers a permanent work-from-home setup and vibrant career growth opportunities.

Formación

• Valid Nursing License in the Philippines or the US.
• Ability to translate spoken and written content between English and Spanish.
• Experience in healthcare support or related fields preferred.
• Ability to work independently in time-sensitive situations.
• Familiarity with HIPAA or similar data privacy standards.

Responsabilidades

• Ensure efficient operation of a 24/7 remote monitoring portal.
• Respond promptly to fall detection alerts.
• Engage proactively with Spanish-speaking residents.
• Maintain accurate and updated resident profiles.
• Coordinate communication and case escalation with colleagues.
• Uphold protocols and quality standards for remote care operations.
• Coordinate with colleagues and management for case escalation.
• Participate in meetings and relay updates.
• Support resident wellness through daily interactions.

Conocimientos

Spanish translation skills

Customer service

Problem-solving abilities

Professionalism

HIPAA familiarity

Educación

Valid Nursing License

Geriatric or emergency care exposure

Descripción del empleo

At Amped HQ, we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.

With industry-leading partner and employee retention, Amped HQ is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.

Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.

About the Opportunity

We’re hiring a Remote Monitoring Specialist to support our US-based Partner that offers a cutting-edge senior care technology platform that uses advanced 4D radar and AI to deliver dignified, privacy-focused, real-time fall detection and wellness monitoring. The platform empowers seniors to live safely and independently while ensuring timely intervention whenever they need support.

In this role, you will be part of a 24/7/365 remote operations team, ensuring the monitoring portal runs efficiently and all care protocols are consistently followed. You’ll also play a key role in supporting the platform’s Hispanic user population through wellness conversations, system education, and responsive customer service.

What Success Looks Like

• Ensure smooth and efficient operation of a real-time 24/7/365 remote monitoring portal.
• Respond promptly to fall detection alerts and coordinate accurate and timely intervention.
• Engage proactively with Spanish-speaking residents, providing system education, wellness check-ins, and clear communication.
• Maintain accurate and updated resident profiles, ensuring data integrity at all times.
• Participate in data analysis derived from the system and support policy development based on those insights.
• Uphold all protocols, guidelines, and quality standards related to remote care operations.
• Coordinate with colleagues and management to ensure seamless communication and case escalation when necessary.
• Contribute to overall resident wellness by integrating wellness-focused practices into daily interactions.
• Attend administrative meetings and relay key updates to applicable teams.

What You Bring

The ideal candidate brings both clinical excellence and a passion for service. To thrive in this role, you should have:

• A Valid Nursing License in the Philippines or the US with exposure to geriatric or emergency care.
• Strong ability to translate spoken and written content between English and Spanish (Hispanic dialect).
• Experience in customer service, healthcare support, remote monitoring, or related fields preferred.
• Ability to work independently and exercise sound judgment in time-sensitive situations.
• Demonstrated professionalism, tact, and diplomacy when working with individuals across different levels.
• Strong problem-solving abilities and the capacity to build trust and rapport with remote users.'
• Familiarity with HIPAA or similar data privacy standards, with a commitment to maintaining confidentiality.
• Comfortable working with technology and learning system functionalities related to fall detection and wellness monitoring.
• Willingness to work in a live, real-time monitoring environment with minimal supervision after training.
• Can start ASAP
• Willingness to work flexible hours as required (any shift and willing to work on weekends)

Why You’ll Love Working Here

At Amped HQ, we put people first. Built on growth, innovation, and teamwork, we give our team members the space to do their best work, the support to thrive, and the recognition they deserve. With a collaborative culture and a commitment to personal and professional development, you’ll be part of a company that truly cares about your success and well-being.

Here’s what you can look forward to:

• Permanent work-from-home setup – Enjoy flexibility and comfort while staying productive.
• Competitive salary package – Earn what you deserve for the value you bring.
• Clear career growth opportunities – Continuous learning and well-defined pathways for advancement.
• Supportive international team – Collaborate with passionate, high-performing professionals across the globe.
• Health and wellness culture – We actively promote your well-being through initiatives and support.
• Direct access to senior management – Make an impact and have your voice heard.
• Focus on personal development – Grow your skills and explore areas that excite you.
• Annual performance appraisals – Transparent reviews that celebrate achievements and guide growth.
• Monthly gratitude events with potential incentives – Celebrate wins, milestones, and the people behind them.

Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it! Apply now to meet our talent acquisition team!