Home Health Clinical Support Specialist (RN) | Remote US-based

AdminEdge; Metro Manila; Remote; PHP 615,000 - 703,000; Full time

Benefits offered by this job

Fixed U.S. working schedule

Fully remote role - work from anywhere

Paid time off

Job summary

AdminEdge is seeking a Home Health Clinical Support Specialist (RN) to support a U.S.-based Medicare-certified home health provider. The role involves clinical coordination, documentation follow-up, and administrative operations from a remote Philippines-based schedule aligned with EST daytime hours.

The ideal candidate will manage physician orders, coordinate clinical services, monitor documentation, and ensure timely follow-through across multiple systems.

Qualifications

• RN licensure required.
• Experience in Medicare-certified home health.
• Proven EMR proficiency and charting.
• Experience coordinating with field clinicians.
• Strong documentation management and follow-up.
• Proficiency with Excel, Outlook, and Teams.

Responsibilities

• Monitor patient communications and clinical task queues across the agency systems.
• Review physician orders and route clinical documentation to appropriate team members.
• Coordinate wound care, IV therapy, labs, supplies, and referrals.
• Follow up with clinicians, offices, patients to obtain missing information.
• Track missing or incomplete clinical documents and ensure timely completion.
• Support scheduling, authorizations, and coordination of patient care services.
• Prepare clinical records for case conferences and discharge workflows.
• Maintain accurate records and communicate delays or unresolved items.

Skills

RN/Registered Nurse

Medicare-certified home health

WellSky/Kinnser

CareStitch

EMR systems

Excel/Outlook/Teams

Education

RN license

Tools

Kinnser/WellSky

CareStitch

EMR

Job description

Position: Home Health Clinical Support Specialist (RN)

Job Type:Full-time (40 hours/week)

Location:Philippines (Remote, EST daytime hours)

Salary:$7.00 - $8.00/hour

*****IMPORTANT*****

Overview

We are seeking a detail-oriented and proactive Home Health Clinical Support Specialist to support a U.S.-based home health care provider with clinical coordination, documentation follow-up, and administrative operations.

The ideal candidate has hands-on experience working in a Medicare-certified home health agency, with a background in both clinical responsibilities and care coordination. This role requires the ability to review physician orders, coordinate clinical requests, monitor outstanding documentation, and follow up with clinicians and other healthcare providers to ensure tasks are completed accurately and on time.

The successful candidate will be highly organized, dependable, and comfortable managing multiple tasks across different systems. Experience with Kinnser/WellSky and CareStitch is particularly valuable. The role is best suited for someone who takes ownership of their work, communicates proactively, and understands the importance of accuracy and timely follow-through in home health operations.

Key Responsibilities

• Monitor patient communications, clinical task queues, and outstanding requests in the agency's systems.

• Review and route physician orders, clinical documentation, laboratory requests, and other patient-related tasks to the appropriate team members.

• Coordinate clinical services and requests involving wound care, Wound VAC, IV therapy, laboratory monitoring, medical supplies, referrals, and authorizations.

• Follow up with field clinicians, physician offices, patients, and other healthcare providers to obtain missing information and resolve outstanding tasks.

• Track incomplete clinical documentation, including missing wound measurements, progress notes, and other required records.

• Support scheduling, authorization follow-ups, and coordination of patient care services.

• Prepare and organize clinical records for case conferences and support recertification and discharge workflows.

• Maintain accurate records and ensure timely communication regarding pending items, delays, and unresolved concerns.

Clinical Coordination & Documentation Management

• Support the clinical team by reviewing physician orders and identifying the appropriate next steps for follow-up.

• Coordinate with assigned clinicians regarding orders, changes in patient needs, and outstanding clinical requirements.

• Monitor documentation completion and follow up on missing, incomplete, or unclear information.

• Help ensure records are organized and available for clinical review, recertification, discharge, and other home health processes.

• Escalate urgent concerns or unclear clinical instructions to the appropriate licensed clinician rather than making clinical decisions outside the role's scope.

Care Coordination & Administrative Support

• Coordinate requests for wound care, IV therapy, laboratory services, medical supplies, community referrals, and other patient support services.

• Follow up on scheduling needs, service authorizations, and coordination with external providers.

• Communicate with patients and relevant stakeholders regarding outstanding requests and next steps, as appropriate.

• Manage multiple tasks across different systems while ensuring that priorities, deadlines, and follow-ups are not missed.

Preferred Skills & Qualifications

• Hands-on experience working in a Medicare-certified home health agency, with exposure to both clinical responsibilities and care coordination.

• Hands-on experience using WellSky/Kinnser and CareStitch for clinical documentation, monitoring task queues, tracking outstanding items, and coordinating patient care.

• Ability to read and understand physician orders related to wound care, IV therapy, laboratory requests, and other clinical services.

• Experience coordinating with field clinicians, physician offices, patients, and external healthcare providers.

• Strong documentation management and follow-up skills, including identifying missing information and tracking outstanding tasks.

• Experience with electronic medical record (EMR) systems and clinical task queues.

• Excellent organizational skills and attention to detail, with the ability to manage multiple requests simultaneously.

• Strong written and verbal communication skills, with the confidence to follow up and el…

• Proficiency in Microsoft Excel, Outlook, and Teams.

• Self-motivated, reliable, and capable of working independently while maintaining consistent communication with the team.

• Ability to work a dedicated full-time schedule aligned with the client's U.S. business hours.

Nice-to-Have (Bonus Skills)

• Experience managing clinical QA queues or tracking outstanding documentation in a home health agency.

• Familiarity with case conferences, recertification, discharge workflows, and Medicare home health documentation requirements.

• Experience coordinating wound care, Wound VAC services, IV therapy, laboratory requests, medical supplies, referrals, and authorizations.

• Experience supporting clinical documentation review and compliance-related processes.

What we offer:

• Fixed U.S. working schedule

• Fully remote role - work from anywhere

• Direct collaboration with U.S. small businesses and entrepreneurs

• Paid time off - 10 PTO days per year, plus 6 U.S. holidays off