[100% WFH] Spanish-speaking Nurse Customer Service Representative

AMPED HQ PTY LTD; Taguig; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Permanent WFH setup

Equipment provided

HMO coverage

Flexible hours

Job summary

A Nurse Customer Service Representative role at Amped HQ supports a cutting-edge senior care platform with 4D radar and AI for real-time, privacy-focused monitoring. The position is part of a 24/7/365 remote operations team, serving Spanish-speaking residents with wellness conversations and system education.

The ideal candidate holds a Valid Nursing License in the Philippines or the US, with geriatric or emergency care exposure, and can translate between English and Spanish.

Qualifications

• Nursing license valid in the Philippines or the US.
• Bilingual English and Spanish (Hispanic dialect) required or advantageous.
• Experience in customer service, healthcare support, remote monitoring, or related fields preferred.
• Ability to work independently with sound judgment in time-sensitive situations.

Responsibilities

• Ensure smooth operation of a real-time 24/7/365 remote monitoring portal.
• Respond to fall detection alerts and coordinate timely intervention.
• Engage with Spanish-speaking residents; provide system education and wellness check-ins.
• Maintain accurate resident profiles; ensure data integrity at all times.
• Participate in data analysis from the system and support policy development.
• Uphold protocols and quality standards for remote care operations.
• Coordinate with colleagues and management for seamless communication and escalation.
• Contribute to resident wellness by integrating wellness-focused practices.
• Attend administrative meetings and relay updates to teams.

Skills

Customer service

Healthcare support

Remote monitoring

Bilingual EN/ES

Education

Nursing license (PH/US)

Job description

About Us

At Amped HQ, we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.

With industry-leading partner and employee retention, Amped HQ is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.

Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.

About the Opportunity

We’re hiring a Nurse Customer Service Representative to support a cutting-edge senior care technology platform that uses advanced 4D radar and AI to deliver dignified, privacy-focused, real-time fall detection and wellness monitoring. The platform empowers seniors to live safely and independently while ensuring timely intervention whenever they need support.

In this role, you will be part of a 24/7/365 remote operations team, ensuring the monitoring portal runs efficiently and all care protocols are consistently followed. You’ll also play a key role in supporting the platform’s Hispanic user population through wellness conversations, system education, and responsive customer service.

Your Role & Impact

• Ensure smooth and efficient operation of a real-time 24/7/365 remote monitoring portal.

• Respond promptly to fall detection alerts and coordinate accurate and timely intervention.

• Engage proactively with Spanish-speaking residents, providing system education, wellness check-ins, and clear communication.

• Maintain accurate and updated resident profiles, ensuring data integrity at all times.

• Participate in data analysis derived from the system and support policy development based on those insights.

• Uphold all protocols, guidelines, and quality standards related to remote care operations.

• Coordinate with colleagues and management to ensure seamless communication and case escalation when necessary.

• Contribute to overall resident wellness by integrating wellness-focused practices into daily interactions.

• Attend administrative meetings and relay key updates to applicable teams.

What We're Looking For

The ideal candidate brings both clinical excellence and a passion for service. To thrive in this role, you should have:

• A Valid Nursing License in the Philippines or the US with exposure to geriatric or emergency care.

• Strong ability to translate spoken and written content between English and Spanish (Hispanic dialect).

• Experience in customer service, healthcare support, remote monitoring, or related fields preferred.

• Ability to work independently and exercise sound judgment in time-sensitive situations.

• Demonstrated professionalism, tact, and diplomacy when working with individuals across different levels.

• Strong problem-solving abilities and the capacity to build trust and rapport with remote users.

• Familiarity with HIPAA or similar data privacy standards, with a commitment to maintaining confidentiality.

• Comfortable working with technology and learning system functionalities related to fall detection and wellness monitoring.

• Willingness to work in a live, real-time monitoring environment with minimal supervision after training.

• Can start ASAP

• Willingness to work flexible hours as required (any shift and willing to work on weekends)

Why You’ll Love Working Here

At Amped HQ, your growth, well-being, and success come first. We offer a high-impact, collaborative environment where your voice is heard and your achievements are celebrated.

• Flexibility & Setup: Permanent WFH setup with complete equipment provided from day one.

• Health & Wellness: HMO coverage, comprehensive government mandates, and a generous annual support for gym and education.

• Work-Life Balance: Generous leave plan including vacation, sick, mental health, and birthday leaves, plus monthly gratitude events and incentives.

• Growth & Rewards: Competitive salary package, annual transparent performance appraisals, bonuses and clear pathways for career advancement with direct access to senior leadership.

Join us at Amped HQ and be part of a team that values your growth, celebrates your achievements, and supports you every step of the way. Together, we’ll achieve more and have fun doing it!