Remote Medical Records Retrieval Specialist

Outsourced; Quezon City; Remote; PHP 768,000 - 1,024,000; Full time

Job summary

Outsourced is hiring a Medical Record Retrieval Specialist to support healthcare-law clients by obtaining and tracking medical records from US facilities. You will use our internal platform (LlamaLab) to send requests, monitor status, and ensure accuracy and privacy throughout the process.

The role is remote from the Philippines with a night-shift schedule (9pm–6am Manila time). Strong internet (≥50 Mbps) and background checks are part of the process.

Qualifications

• 1+ years of experience in medical record retrieval or related fields.
• Familiarity with HIPAA and patient confidentiality.
• Excellent communication and follow-up skills.
• High attention to detail and organizational skills.
• Self-starter able to work remotely and independently.

Responsibilities

• Submit record requests via email and fax using the retrieval platform.
• Identify and verify contact information for providers and facilities.
• Follow up with facilities by phone to ensure timely completion.
• Review received records for accuracy and completeness against requests.
• Log outreach and outcomes in the platform accurately.
• Coordinate with legal/clinical/ops teams as needed.
• Suggest improvements to retrieval workflows and sourcing.

Skills

Medical records retrieval

HIPAA compliance

Clear communication

Remote work discipline

Follow-up skills

Education

1+ years in medical records retrieval

Tools

LlamaLab platform

Email & fax tools

Phone system

Job description

Outsourced is hiring a Medical Record Retrieval Specialist to support healthcare-law clients by obtaining and tracking medical records from US facilities. You will use our internal platform (LlamaLab) to send requests, monitor status, and ensure accuracy and privacy throughout the process.

The role is remote from the Philippines with a night-shift schedule (9pm–6am Manila time). Strong internet (≥50 Mbps) and background checks are part of the process.