Remote Medical Inbound Support Specialist

Vector Outsourcing Solutions Philippines; Mandaluyong; À distance; PHP 290 000 - 335 000; Plein temps

Avantages offerts par ce poste

Maternity & Paternity Leave

Government Contribution (SSS, Pag-ibig

Philhealth)

13th Month Pay

Paid Holidays

Bereavement Leave

Paid Vacation Leave

Paid Sick Leave

Work from Home

Résumé du poste

Vector Outsourcing Solutions Philippines is seeking a healthcare customer service representative in Mandaluyong, Metro Manila. You will manage incoming calls from patients and healthcare providers, delivering accurate information on policies and procedures while ensuring a satisfactory outcome.

The role requires 1–2 years in customer service or healthcare, strong English communication, and data entry skills (40 WPM+).

Qualifications

• At least 1-2 years in customer service, call center, or healthcare.
• Basic understanding of medical billing, insurance claims, and healthcare terminology.
• Excellent English communication, written and verbal.
• Typing speed of 40 WPM or faster.
• Ability to handle confidential information.

Responsabilités

• Manage incoming calls from patient, healthcare customers and service providers.
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to escape and resolve complex matters efficiently.

Connaissances

Communication skills

Interpersonal skills

Time management

Data entry 40 WPM

Description du poste

Vector Outsourcing Solutions Philippines is seeking a healthcare customer service representative in Mandaluyong, Metro Manila. You will manage incoming calls from patients and healthcare providers, delivering accurate information on policies and procedures while ensuring a satisfactory outcome.

The role requires 1–2 years in customer service or healthcare, strong English communication, and data entry skills (40 WPM+).