Healthcare Customer Support Specialist - Remote-Optional

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Account incentives

Paid leaves

Health insurance

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a customer service-focused professional in Metro Manila to handle patient inquiries and resolve account issues.

You will coordinate with internal teams, ensure accurate documentation, and contribute to process improvements while upholding high service standards. The ideal candidate has strong English communication, good interpersonal and analytical skills, and is willing to work onsite including weekends and holidays.

Qualifications

• Must be a graduate of a 4-year course or completed 2 years of college with 6 months work experience.
• Excellent English communication and good interpersonal skills.
• Analytical and problem-solving abilities.
• Strong comprehension and basic MS Office knowledge.
• Willing to work onsite and on weekends/holidays.

Responsibilities

• Handle patient inquiries and resolve account issues.
• Coordinate with relevant parties to ensure service quality.
• Maintain accurate documentation of interactions.
• Provide feedback for process improvements and stay current with industry standards.

Skills

English communication

Interpersonal skills

Analytical and problem-solving

Comprehension skills

Willing to work onsite and on weekends

Education

4-year course graduate

Completed 2 years in college

Tools

MS Office

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a customer service-focused professional in Metro Manila to handle patient inquiries and resolve account issues.

You will coordinate with internal teams, ensure accurate documentation, and contribute to process improvements while upholding high service standards. The ideal candidate has strong English communication, good interpersonal and analytical skills, and is willing to work onsite including weekends and holidays.