Account Support Specialist - Malaysia Relocation

TDCX Malaysia; Manila; On-site; PHP 1,029,000 - 1,715,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

TDCX is seeking an Account Specialist to deliver top-notch customer support across channels. The role involves identifying customer needs, researching issues, and offering strategic solutions to ensure satisfaction.

You will strive for first contact resolution, collaborate with service partners, and help improve processes. The position includes relocation to Malaysia and working within a dynamic BPO environment.

Qualifications

• Bachelor's or Master's degree in any field.
• 1 year of relevant work experience preferred.
• Strong time management and multitasking abilities.
• Excellent English communication, both written and spoken.
• Able to learn new systems and adapt quickly.

Responsibilities

• Provide excellent support to customers via all channels.
• Identify needs and research issues to offer strategic solutions.
• Aim for first contact resolution with timely follow-up.
• Build relationships and ensure customer satisfaction.
• Support continuous improvement of tools, processes and guidelines.

Skills

Customer service

Communication

Time management

Multitasking

Empathy

Education

Bachelor's or Master's degree

Tools

CRM systems

Job description

TDCX is seeking an Account Specialist to deliver top-notch customer support across channels. The role involves identifying customer needs, researching issues, and offering strategic solutions to ensure satisfaction.

You will strive for first contact resolution, collaborate with service partners, and help improve processes. The position includes relocation to Malaysia and working within a dynamic BPO environment.