Remote Logistics Specialist – Medical Device & Patient Care

Carda health Inc.; Manila; Remote; PHP 360,000 - 600,000; Full time

Job summary

Carda Health is seeking a detail-oriented Logistics Specialist to support medical device fulfillment for our remote cardiac and pulmonary rehab program. You will monitor inventory, troubleshoot delivery issues, and serve as the main contact for patients, warehouses, and carriers while protecting patient privacy and data.

The role requires at least 1 year in logistics or warehouse operations, proficiency with Excel/Sheets, and strong written and verbal communication.

Qualifications

• 1+ years of experience in logistics, supply chain, inventory management, or warehouse operations.
• Experience with inventory or warehouse management systems and spreadsheets (Excel/Google Sheets).
• Strong problem-solving skills with the ability to manage multiple issues simultaneously.
• Excellent written and verbal communication, including direct patient-facing communication.
• Experience working with shipping carriers and resolving delivery/billing disputes.
• Ability to work independently in a fast-paced, remote environment.

Responsibilities

• Monitor inventory for cardiac and pulmonary rehab devices, ensuring adequate stock levels across all programs
• Serve as the point of contact for patients experiencing lost items, damaged items, delivery delays, or billing issues tied to device shipments and returns
• Investigate and resolve delivery and shipping issues in coordination with carrier partners
• Troubleshoot fulfillment issues (delivery errors, packing quality, inventory discrepancies) and act as the escalation point for warehouse operations
• Maintain accurate records across inventory and lost/damaged devices
• Collaborate cross-functionally with Member Experience, Warehouse Operations, and other Carda teams as needed to resolve patient issues quickly

Skills

Inventory management

Communication

Problem-solving

Independent work

Attention to detail

Tools

Excel

Google Sheets

Inventory management systems

Job description

Carda Health is seeking a detail-oriented Logistics Specialist to support medical device fulfillment for our remote cardiac and pulmonary rehab program. You will monitor inventory, troubleshoot delivery issues, and serve as the main contact for patients, warehouses, and carriers while protecting patient privacy and data.

The role requires at least 1 year in logistics or warehouse operations, proficiency with Excel/Sheets, and strong written and verbal communication.