Remote Logistics & Fulfillment Manager (eCommerce)

Tidal; Compostela; Remote; PHP 1,256,000 - 1,535,000; Full time

Job summary

Tidal is seeking a Logistics & Fulfilment Manager to own day-to-day warehouse, fulfilment, freight, and 3PL operations for a growing ecommerce brand. This remote, independent contractor role includes managing multiple partners and ensuring orders are dispatched on time with strong inventory visibility.

You will collaborate with Shopify, ERP systems, and internal teams to optimize fulfilment speed, delivery performance, and logistics costs while maintaining high service levels.

Qualifications

• At least 4 years of experience in logistics, fulfilment, supply chain, warehouse operations, or a similar role.
• Strong experience managing 3PL partners, warehouse operations, order fulfilment, inbound shipments, inventory movement, and freight carriers.
• Hands-on experience with Shopify and ecommerce order fulfilment workflows.
• Strong understanding of fulfilment SLAs, inventory accuracy, freight performance, logistics costs, and operational reporting.
• Excellent written and verbal English communication; ability to coordinate across teams.

Responsibilities

• Manage daily warehouse and fulfilment operations across multiple 3PL partners, ensuring orders are dispatched accurately and within agreed timeframes.
• Monitor 3PL SLAs, resolve fulfilment or warehouse issues, and maintain strong working relationships with logistics partners.
• Manage inbound shipments, warehouse receiving, stock availability, inventory discrepancies, and operational coordination across Shopify and 3PL platforms.
• Manage freight carriers, shipping rates, delivery performance, and escalated customer delivery issues.
• Coordinate logistics and fulfilment requirements for product launches, promotions, seasonal peaks, and other high-volume periods.
• Track and report fulfilment speed, order accuracy, freight costs, inventory accuracy, delivery performance, and 3PL performance, using insights to improve processes and efficiency.
• Work closely with Customer Service, eCommerce, and other internal teams to resolve operational issues and maintain smooth order flow.

Skills

Logistics management

3PL management

Shopify experience

Inventory control

Freight optimization

Excel / Sheets

English communication

Tools

Shopify

Sage ERP

Job description

Tidal is seeking a Logistics & Fulfilment Manager to own day-to-day warehouse, fulfilment, freight, and 3PL operations for a growing ecommerce brand. This remote, independent contractor role includes managing multiple partners and ensuring orders are dispatched on time with strong inventory visibility.

You will collaborate with Shopify, ERP systems, and internal teams to optimize fulfilment speed, delivery performance, and logistics costs while maintaining high service levels.