Operations Leader - Customer Service & Fintech (PH)

Yinshan Lending Inc.; Makati; On-site; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Paid Holidays

Company Social Events

Company Equipment

Parking Space

Job summary

A prominent online lending firm in the Philippines is seeking an Operations Manager to lead and scale its Customer Service and Operations teams. The role involves optimizing team performance, ensuring compliance with local regulations, and conducting market research to inform strategy. Ideal candidates will have a strong background in Online Lending or Fintech, with at least 3–5 years of management experience, and be proficient in both English and Mandarin. This is an excellent opportunity to contribute to a rapidly evolving industry.

Qualifications

• Minimum of 3–5 years of management experience in Online Lending or Fintech.
• Proficient in English and Mandarin for communication with HQ.
• Deep understanding of the Philippine payment ecosystem.

Responsibilities

• Oversee the customer service team and manage task allocation.
• Continuously improve the intelligent customer service system.
• Lead daily operations and collaborate with the CS team.

Skills

Customer service excellence

System optimization

Market intelligence

Compliance & regulatory support

Strategic leadership

Education

Bachelor’s degree or higher

Job description

A prominent online lending firm in the Philippines is seeking an Operations Manager to lead and scale its Customer Service and Operations teams. The role involves optimizing team performance, ensuring compliance with local regulations, and conducting market research to inform strategy. Ideal candidates will have a strong background in Online Lending or Fintech, with at least 3–5 years of management experience, and be proficient in both English and Mandarin. This is an excellent opportunity to contribute to a rapidly evolving industry.