Remote Laboratory Account Manager

Colossyan; Philippines; On-site; PHP 3,674,000 - 7,348,000; Full time

Benefits offered by this job

Fully remote

Peer community

Ongoing support

Tailored compensation

Job summary

Huzzle is seeking an Account Manager to serve as the strategic bridge between clients and a laboratory operations team. This role demands a commercially-driven, relationship-focused professional capable of navigating a technical, regulated B2B environment and driving client retention and growth.

You will manage timelines, renewals, and cross-selling opportunities while coordinating with internal teams to deliver exceptional service and high client satisfaction.

Qualifications

• 3+ years of experience in Account Management or similar roles in technical or regulated B2B environments.
• Strong written and verbal English communication skills.

Responsibilities

• Act as the primary contact for a portfolio of clients, managing expectations and lab timelines.
• Own renewals, retention, and Net Revenue Retention (NRR) for accounts.
• Identify cross-sell and account expansion opportunities by understanding client needs and technical requirements.
• Coordinate multiple active projects, ensuring clear communication between client and internal team.
• Handle escalations professionally to protect long-term client relationships.
• Maintain meticulous client records in HubSpot with status and revenue forecasts.
• Monitor KPIs like reorder rates, logo churn, and client satisfaction.

Skills

Account Management

Excellent English communication

Tools

HubSpot

Job description

Huzzle is seeking an Account Manager to serve as the strategic bridge between clients and a laboratory operations team. This role demands a commercially-driven, relationship-focused professional capable of navigating a technical, regulated B2B environment and driving client retention and growth.

You will manage timelines, renewals, and cross-selling opportunities while coordinating with internal teams to deliver exceptional service and high client satisfaction.