Remote L2 IT Support Specialist (MSP)

Booth and Partners; Makati; Remote; PHP 450,000 - 900,000; Full time

Job summary

Booth and Partners is seeking a Level 2 IT Support Technician based in Makati to support Australian clients through an MSP. The role covers Windows and macOS, Microsoft 365, Google Workspace, and cybersecurity services, with remote work aligned to Sydney business hours.

You will handle incident triage, onboarding/offboarding, and device management, while coordinating with vendors for escalations and ensuring timely resolutions.

Qualifications

• 4+ years of relevant IT support experience, including hands-on Level 2 responsibilities.
• Strong experience supporting Windows AND macOS devices in business environments.
• Deep experience with Microsoft Entra ID, Exchange Online, MFA, Outlook, Teams, OneDrive and SharePoint.
• Working knowledge of DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting.
• Experience using ticketing systems, remote support tools and endpoint management platforms.
• Ability to read, adapt and safely run basic PowerShell commands and scripts.
• Strong written and spoken English with confidence supporting Australian business users.
• A private, professional workspace with reliable internet, backup connectivity and a practical power contingency during Australian support hours.
• Experience with Mosyle MDM (or similar JAMF) and ManageEngine Endpoint Central.
• Basic understanding of cybersecurity principles and familiarity with security tools and platforms such as EDR, SIEM, etc.
• Experience supporting multiple industries including professional services, finance, and healthcare.

Responsibilities

• Serve as the first point of response for clients, triaging and resolving Level 1 and 2 incidents and requests.
• Troubleshoot Windows and macOS OS issues.
• Troubleshoot Microsoft 365 apps and services (Outlook, Teams, Office apps, OneDrive, SharePoint Online).
• Troubleshoot Google Workspace apps (Gmail, Drive, Calendar, Meet).
• Investigate device performance, sign-in problems, and connectivity issues; escalate when needed.
• Administer Microsoft Entra ID sign-in and access issues; onboarding/offboarding.
• Administer Google Workspace users, licenses, and access permissions.
• Troubleshoot Windows/macOS devices, device setup, updates, and connectivity; use remote support platforms.
• Monitor patching, device encryption, and maintain device records and docs.
• Support cybersecurity and backup operations, including backup jobs and restores.
• Document troubleshooting guides, automate where possible, and improve processes.

Skills

Communication

Problem solving

English proficiency

Customer service mindset

Tools

Mosyle MDM

ManageEngine Endpoint Central

PowerShell

Job description

Booth and Partners is seeking a Level 2 IT Support Technician based in Makati to support Australian clients through an MSP. The role covers Windows and macOS, Microsoft 365, Google Workspace, and cybersecurity services, with remote work aligned to Sydney business hours.

You will handle incident triage, onboarding/offboarding, and device management, while coordinating with vendors for escalations and ensuring timely resolutions.