Junior IT Support Technician | First-Line Helpdesk

Intelegencia; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Intelegencia is seeking an entry-level L1 IT Technician in the Philippines to provide first-line support to end users. You will troubleshoot Windows OS, hardware, and network issues, log tickets, and escalate as needed, ensuring timely resolutions.

Ideal candidates have IT-related education, familiarity with ticketing tools, and a customer-focused mindset. Rotational shifts and strong communication are expected to succeed in this role.

Qualifications

• Diploma / Bachelor’s degree in IT / Computer Science / Electronics (or relevant certification).
• Basic understanding of Windows OS, hardware, networking fundamentals (LAN/Wi-Fi).
• Familiarity with ticketing tools and remote support tools (AnyDesk, TeamViewer, etc.).
• Basic knowledge of Active Directory (user creation, password reset – good to have).
• Good communication skills (verbal & written).
• Willingness to work in rotational shifts / 24x7 support (if applicable).
• Customer-focused mindset and ability to work under pressure.
• Prior experience in helpdesk / service desk / technical support.
• Exposure to cloud tools (O365, G Suite).

Responsibilities

• Provide first-level IT support to users via phone, email, chat, or ticketing system.
• Troubleshoot basic issues related to Windows OS, applications, printers, and network connectivity.
• Install, configure, and support desktops, laptops, and peripherals.
• Create, update, and manage tickets in the ITSM tool (ServiceNow, Freshservice, Jira, etc.).
• Follow SOPs and SLAs for incident, request, and problem management.
• Escalate unresolved issues to L2/L3 teams with proper documentation.
• Assist with user onboarding/offboarding (account setup, access, basic training).
• Maintain basic IT asset inventory and documentation.
• Support password resets, VPN access, email configuration.
• Provide basic support for MS Office / O365 / Outlook / Teams.
• Ensure customer satisfaction through professional communication.

Skills

Communication skills

Customer-focused mindset

Helpdesk experience

Shift work

Education

Diploma / Bachelor’s degree in IT / Computer Science / Electronics (or relevant certification)

Tools

AnyDesk

TeamViewer

Active Directory

O365

G Suite

Job description

Intelegencia is seeking an entry-level L1 IT Technician in the Philippines to provide first-line support to end users. You will troubleshoot Windows OS, hardware, and network issues, log tickets, and escalate as needed, ensuring timely resolutions.

Ideal candidates have IT-related education, familiarity with ticketing tools, and a customer-focused mindset. Rotational shifts and strong communication are expected to succeed in this role.