Remote Japanese-Skilled CS & Order Specialist (Key Accounts)

John Clements Recruitment, Inc.; Laguna; Remote; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Company-provided laptop

Company-provided mobile phone

13th month pay

Medical insurance

Sick leave (SL) and vacation leave (VL

Job summary

John Clements Recruitment, Inc. is seeking a Japanese-speaking Customer Service Specialist for a remote-to-hybrid role based in the Philippines.

You will handle inquiries from key Japanese clients via email, chat, Salesforce and phone, coordinating with sales, finance and manufacturing teams to ensure accurate order fulfillment. You will process orders, monitor shipment status, prepare shipping documents, and manage returns while maintaining regular contact with customers.

Qualifications

• Bachelor's degree or higher in a relevant discipline.
• Experience in customer service is preferred.
• Salesforce and JDE experience preferred but not required.
• Primary language is English; Japanese reading/writing at business level (N2 guideline).

Responsibilities

• Handle inquiries from assigned customers via email, live chat, Salesforce and phone in Japanese and English.
• Process orders and coordinate with factory on stock, delivery schedules, and lead times; prepare Open Order Reports.
• Serve as interface among customers, sales, divisions, and finance to resolve order status, production, delivery and billing issues.
• Monitor shipment status from factories and obtain customer acceptance for changes.
• Prepare and send shipping documents.
• Handle returns/claims and coordinate with Quality team.
• Hold regular meetings with customers; 2–3 times per month, ideally weekly visits.
• Update weekly order status and reflect it in sales forecast reports.
• Provide backup support to team and handle ad-hoc tasks.

Skills

Customer service

English proficiency

Japanese (N2 reading/writing)

Education

Bachelor's degree in a relevant discipline

Tools

Salesforce

JDE system

Job description

John Clements Recruitment, Inc. is seeking a Japanese-speaking Customer Service Specialist for a remote-to-hybrid role based in the Philippines.

You will handle inquiries from key Japanese clients via email, chat, Salesforce and phone, coordinating with sales, finance and manufacturing teams to ensure accurate order fulfillment. You will process orders, monitor shipment status, prepare shipping documents, and manage returns while maintaining regular contact with customers.