Remote IT Systems Support Analyst

Dynata, LLC; Cebu City; On-site; PHP 320,000 - 460,000; Full time

Job summary

Dynata, LLC is seeking a Systems Support Analyst to provide IT support for Cebu End Users and APAC offices. The role includes onsite and remote assistance, training users, and maintaining IT assets. A strong background in desktop support and familiarity with Microsoft 365, Windows and MacOS is required.

The position involves after-hours work, ticket logging, and ensuring secure access for employees and guests. Bachelor’s degree or equivalent experience is expected.

Qualifications

• Bachelor’s degree in computer science or related field, or technical certifications.
• 2+ years of desktop support experience.
• Thorough knowledge of computer software and hardware.

Responsibilities

• Provide IT Support to Cebu End Users and respond to requests for hardware, software, networking issues.
• Provide onsite and remote support for Cebu and APAC offices, including out-of-hours work.
• Train users on IT systems and ensure secure usage of infrastructure.
• Log and track requests using help desk software and maintain documentation.
• Install, inventory, and troubleshoot IT assets in Cebu.
• Create and manage user accounts and enforce security/compliance rules.
• Handle 1st line tickets and escalate complex issues as needed.

Skills

Microsoft 365

Windows 10/11

MacOS

Troubleshooting

Help Desk

Networking basics

On-site support

Education

Bachelor's degree in CS or related field

Technical certifications

Tools

PC imaging software

Microsoft Intune Autopilot

Virus protection

Inventory software

Job description

Dynata, LLC is seeking a Systems Support Analyst to provide IT support for Cebu End Users and APAC offices. The role includes onsite and remote assistance, training users, and maintaining IT assets. A strong background in desktop support and familiarity with Microsoft 365, Windows and MacOS is required.

The position involves after-hours work, ticket logging, and ensuring secure access for employees and guests. Bachelor’s degree or equivalent experience is expected.