IT Support Specialist (Cebu & APAC)

Dynata

Philippines

Hybrid

PHP 240,000 - 360,000

Full time

14 days+

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Job summary

Dynata is seeking an IT Support specialist to assist Cebu Office end users and APAC remote offices. You will diagnose and resolve hardware, software, networking and conferencing issues, provide on-site and remote support, and handle user accounts and security.

The role requires after-hours availability and collaboration with the business operations and call center teams. Ideal candidates will have a Bachelor’s degree or technical certifications and at least 2 years in desktop support, with

Qualifications

Bachelor’s degree in computer science or related field or technical certifications.
2+ years of desktop support experience.
Experience with Microsoft 365 suite and Windows/MacOS troubleshooting.

Responsibilities

Provide IT Support to Cebu Office End users and APAC remote offices.
Evaluate, prioritize and respond to requests for assistance with hardware, software, networking.
Provide onsite and remote support; include after-hours work and on-call service as required.
Support Business Operations and Call Center Operations.
Log and track requests using help desk software; maintain history and documentation.
Create/delete user accounts and enforce security/compliance rules.
Analyze and assign 1st line Help Desk tickets; provide feedback and training.