Onsite IT End-User Support Specialist

Conduent; Cebu City; On-site; PHP 223,200 - 379,440; Full time

Job summary

Conduent in Cebu City is seeking an onsite IT support professional to provide end-user support, install and configure software and hardware, and manage local desk-side services. You will handle onsite troubleshooting and collaborate with stakeholders to resolve issues swiftly.

The role emphasizes following established procedures, self-guided work when appropriate, and contributing to project outcomes without supervisory responsibilities. Training provided as needed.

Qualifications

• College or university degree required or equivalent work experience.
• Ability to perform routine end-user support tasks following established procedures.
• Receives instruction and guidance from others as needed.

Responsibilities

• Provides onsite end-user support.
• Installs applications and configures hardware.
• Manages hardware/software installations and troubleshooting.
• Provides onsite desktop support leadership to local staff when needed.
• Manages site-level inventory and local ticket queue.
• Escalates outages or problems impacting production.
• Ensures tickets are assigned and resolved within defined timeframes.
• Performs other duties as assigned.

Skills

Problem solving

Interpersonal skills

Communication

Self-motivation

End-user support

Education

Bachelor's degree

Tools

Ticketing system

Hardware installation

Remote support tools

Job description

Conduent in Cebu City is seeking an onsite IT support professional to provide end-user support, install and configure software and hardware, and manage local desk-side services. You will handle onsite troubleshooting and collaborate with stakeholders to resolve issues swiftly.

The role emphasizes following established procedures, self-guided work when appropriate, and contributing to project outcomes without supervisory responsibilities. Training provided as needed.