Systems Support Analyst

Dynata; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Dynata is seeking an IT Support specialist to assist Cebu Office end users and APAC remote offices. You will diagnose and resolve hardware, software, networking and conferencing issues, provide on-site and remote support, and handle user accounts and security.

The role requires after-hours availability and collaboration with the business operations and call center teams. Ideal candidates will have a Bachelor’s degree or technical certifications and at least 2 years in desktop support, with

Qualifications

• Bachelor’s degree in computer science or related field or technical certifications.
• 2+ years of desktop support experience.
• Experience with Microsoft 365 suite and Windows/MacOS troubleshooting.

Responsibilities

• Provide IT Support to Cebu Office End users and APAC remote offices.
• Evaluate, prioritize and respond to requests for assistance with hardware, software, networking.
• Provide onsite and remote support; include after-hours work and on-call service as required.
• Support Business Operations and Call Center Operations.
• Log and track requests using help desk software; maintain history and documentation.
• Create/delete user accounts and enforce security/compliance rules.
• Analyze and assign 1st line Help Desk tickets; provide feedback and training.

Skills

Microsoft 365

Windows 10/11

MacOS

Networking basics

Imaging software

Microsoft Intune Autopilot

Security software

Inventory software

A+ / MCP / Network+

Education

Bachelor’s degree in computer science or related field

Tools

PC imaging software

LANDDESK (management software)

Help desk software

Virus protection software

Job description

RESPONSIBILITIES

Provide IT Support to Cebu Office End users Evaluate, prioritize and respond to requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Provide onsite and remote support for Cebu and APAC remote offices to ensure maximum up time. This will require work outside of standard office hours. Provide on-call emergency service as required and maintain communication with the department manager while in the field. Provide support to our Business Operations and Call Center Operations. Flexible in working on site, remote support to employees and able to lift 50 LBS or less. Resolve computer, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance. Log and track requests using help desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue. Install, document, take inventory, maintain, and troubleshoot all Cebu information technology assets. Maintain records/logs of repairs, fixes, maintenance schedules, expenses, and training. Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems. Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc. Analyze and assign 1st line Help Desk tickets to the Help Desk group. Provide feedback and training as required to ensure their ability to effectively resolve the 1st line tickets and requests from the Cebu users. (15%) Handle additional responsibilities or special projects as required. (15%)

SKILLS AND ATTRIBUTES

• Expert Proficiency in Microsoft365, Word, Excel, and PowerPoint.
• Understanding of the Windows 10, Windows 11 and MacOS.
• Basic understanding of computer networking.
• Proven understanding of computer operations and troubleshooting for desktop, laptop, and MAC hardware.
• Experience with PC imaging software, Microsoft Intune Autopilot, virus protection, computer security and inventory software.
• Certifications (A+, MCP, Network+ Certification) are a plus.
• Exposure to Microsoft Intune, LANDDESK Or other Management software a plus Must be able to lift and move computers and monitors and equipment.
• Previous exposure to call center technologies and processes.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science or related field or technical certifications.
• 2+ year experience in desktop support

WHO WE ARE

At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading respondent accuracy, reliability, and a commitment to continuous improvement, Dynata is the trusted foundation for smarter decision-making. At Dynata, your work directly influences how the world’s leading organizations understand people, markets, and behavior.

About our culture

Our culture is rooted in inspiration, collaboration, and a drive for excellence. At Dynata, a career is more than just a job—it’s a place where your work matters, your voice is heard, and your growth is supported every step of the way. Whether you’re passionate about innovation, driven to make a difference, or excited to join a collaborative team that puts integrity and impact at the center of everything we do, you’ll find your next chapter here. We provide A collaborative, inclusive culture that values expertise, curiosity, and ownership. The chance to make a measurable impact on how insights are created and trusted. Competitive compensation, benefits, and opportunities for growth. We recently won the 2026 Association for Talent Development BEST award

We are honored to be recipients of the 2026 Association for Talent Development (ATD) BEST Award, one of the industry’s most prestigious recognitions for excellence in talent development. Receiving this distinction validates our intentional investment in fostering a supportive and empowering environment for our team members. At Dynata, we don’t just talk about development—we put it into action. Every April, our global Power Your Career conference brings together employees from around the world to connect, learn, and grow. Our experiential High-Potential Program provides rising leaders with immersive, hands-on opportunities for professional development, ensuring our next generation of talent is ready to make a difference. Additionally, our Leadership Challenges equip managers and future leaders with the skills and insights necessary to drive quality and excellence throughout the organization.

• Competitive compensation, benefits, and opportunities for growth.