Remote IT Support Technician I | MSP Helpdesk

Intelligent Technical Solutions; Davao City; Remoto; PHP 335.000 - 478.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Descrizione del lavoro

Intelligent Technical Solutions is seeking a Proactive Technician I to deliver remote IT support, ensuring quick resolution and system stability. You will handle both reactive tickets and proactive maintenance to uphold high service standards.

The role requires troubleshooting Windows/macOS, MSP experience, and collaboration with vendors. A home office setup, English fluency, and 40-hour weeks in PST align with our expectations.

Competenze

• Experience troubleshooting Windows and macOS environments.
• Strong skills in application troubleshooting, PC deployment/imaging, and user profile management.
• Experience working with third-party vendors for issue resolution.
• Microsoft 365 / Office applications and Adobe applications experience.

Mansioni

• Respond to alerts or urgent issues via phone and remote tools
• Provide 24/7 support across varying shifts
• Resolve workstation OS issues (Windows/macOS) and printer problems
• Handle standard business applications and vendor coordination
• Perform patch management, disk space cleanup, and vulnerability remediation

Conoscenze

Windows troubleshooting

macOS troubleshooting

Helpdesk experience

Office 365

Adobe applications

Active Directory

Backup solutions

Endpoint security

Vendor coordination

MSP experience

Strumenti

CRM Tools

VoIP

Imaging/Deployment

3cx

VPN tools

Descrizione del lavoro

Intelligent Technical Solutions is seeking a Proactive Technician I to deliver remote IT support, ensuring quick resolution and system stability. You will handle both reactive tickets and proactive maintenance to uphold high service standards.

The role requires troubleshooting Windows/macOS, MSP experience, and collaboration with vendors. A home office setup, English fluency, and 40-hour weeks in PST align with our expectations.