Remote MSP IT Support Specialist

RemoteVA; Metro Manila; Remote; PHP 2,821,000 - 4,075,000; Full time

Job summary

RemoteVA is seeking an IT Support Technician (Remote) to be the first point of contact for client end users, delivering technical support in a fast-paced MSP setting.

You will troubleshoot Windows, Microsoft 365, Azure, and networking, manage tickets via ConnectWise PSA, and perform remote monitoring with RMM tools. Strong English communication and a North American MSP background are required.

Qualifications

• Experience in a North American MSP environment.
• 2+ years of IT Help Desk or IT Support experience.
• Proficient with Windows 10/11, Microsoft 365, Azure, Windows Server.
• Experience in a ticket-based support environment.

Responsibilities

• Provide first-level technical support via phone, email, and remote access.
• Troubleshoot Windows, Microsoft 365, Azure, and networking issues.
• Manage and prioritize tickets through ConnectWise PSA.
• Perform remote device monitoring and maintenance using ConnectWise RMM.
• Administer Microsoft 365 accounts: user creation, licensing, password resets, and permissions.
• Assist with Microsoft Azure administration and user management.
• Troubleshoot printers, VPNs, connectivity, and hardware/software issues.
• Monitor backups and endpoint security; maintain system health.
• Escalate complex issues to senior engineers when needed.
• Document troubleshooting steps and ticket notes; meet SLA requirements.

Skills

English communication

Multi-tasking

Troubleshooting

Tools

ConnectWise PSA

ConnectWise RMM

Auvik

Nerdio

Azure

Microsoft 365

Veeam

SentinelOne

Huntress

BlackPoint Cyber

Windows Server

Job description

RemoteVA is seeking an IT Support Technician (Remote) to be the first point of contact for client end users, delivering technical support in a fast-paced MSP setting.

You will troubleshoot Windows, Microsoft 365, Azure, and networking, manage tickets via ConnectWise PSA, and perform remote monitoring with RMM tools. Strong English communication and a North American MSP background are required.