Remote IT Support Specialist | Mac/Chrome OS & Google Suite

eTeam Workforce Private Corporation Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology support firm in Metro Manila is seeking a Technical Support Specialist to assist users across MacOS and Chrome OS platforms. The role requires expertise in troubleshooting, excellent customer service skills, and familiarity with various IT tools. Responsibilities include creating documentation and collaborating with teams to enhance efficiency. Join a dynamic environment focused on continuous improvement.

Qualifications

• Support all levels of users across hardware and software platforms.
• Resolve incidents and Service Requests based on best practices.
• Experience in ITIL principles and understanding service vendors.

Responsibilities

• Create detailed documentation for SAA tools and applications.
• Gather and document customer feedback for improvements.
• Collaborate with IT Operations and internal teams.

Skills

Technical support expertise on MacOS and Chrome OS

Knowledge of Jira Service Desk

Basic knowledge of standard IT Infrastructure Configurations

Strong Customer Service Skills

Demonstrable troubleshooting methodologies

Excellent communication skills

Tools

Google for Business

Atlassian

Okta

Jamf

Slack

Job description

A technology support firm in Metro Manila is seeking a Technical Support Specialist to assist users across MacOS and Chrome OS platforms. The role requires expertise in troubleshooting, excellent customer service skills, and familiarity with various IT tools. Responsibilities include creating documentation and collaborating with teams to enhance efficiency. Join a dynamic environment focused on continuous improvement.