Remote IT Service Desk Analyst: First-Contact Support

SCALABLE OS CORP.

Makati

Remote

PHP 446,000 - 670,000

Full time

10 days ago

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Job summary

SCALABLE OS CORP. is seeking a Level One IT Service Desk professional in the Philippines. The role involves handling IT support requests via phone and ticketing system, troubleshooting desktop, network, and software issues, and guiding users through configurations and security best practices.

The successful candidate will document all interactions, follow escalation procedures, and participate in after-hours on-call rotations as needed. Remote work arrangement offered with US time-zone shifts.

Qualifications

Associate's degree or related technology field required and 5 years of Microsoft environment experience.
MSP experience preferred (2+ years).
Strong knowledge of Windows OS, Office 365, and cloud apps; good documentation and customer service skills.

Responsibilities

Serve as the first point of contact for IT support requests via phone and email.
Maintain phone presence and ensure consistent client support throughout shifts.
Troubleshoot basic desktop, software, network, and hardware issues.
Assist with installation, configuration, and usability of devices and peripherals.
Follow escalation procedures and document resolutions in the ticketing system.
Coordinate with vendors to resolve software/hardware issues and perform OS/app updates.