Remote Service Desk Specialist - Flexible Work Setup

The Descartes Systems Group Inc.; Makati; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Flexible work-from-home setup

Paid sick days

Company mobile phone & laptop

Bonus programs: referral

Team building and company events

Global team involvement

Job summary

The Descartes Systems Group Inc., a leading logistics technology company, is hiring a Service Desk Representative to provide first-tier support to customers worldwide. The role emphasizes prompt communication, remote collaboration, and proactive monitoring to keep critical systems running.

You will route tickets, assist users, and escalate issues when needed, while maintaining realistic expectations and service timelines.

Qualifications

• 2+ years of experience in application or technical support and Customer support.
• Fluent written and verbal English; other languages are a plus.
• Ability to work independently and stay organized in a remote setting.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving mindset.
• Resilience under pressure in fast-paced environments.
• Experience in logistics, supply chain, or transportation industries is a plus.
• Previous help desk or IT support experience is an asset.

Responsibilities

• Deliver professional first-tier support via phone, email, and other communication channels.
• Route calls and tickets accurately to internal support teams.
• Monitor systems and applications proactively.
• Communicate updates clearly and promptly to customers.
• Escalate issues effectively to technical departments when needed.
• Support customers in setting realistic expectations and response timelines.
• Adapt to evolving duties, expectations, and policies with flexibility.

Skills

English proficiency

Customer support

Remote work

Communication skills

Analytical thinking

Job description

The Descartes Systems Group Inc., a leading logistics technology company, is hiring a Service Desk Representative to provide first-tier support to customers worldwide. The role emphasizes prompt communication, remote collaboration, and proactive monitoring to keep critical systems running.

You will route tickets, assist users, and escalate issues when needed, while maintaining realistic expectations and service timelines.