Remote IT Support Analyst - Dayshift (Mon-Fri, WFH)

Twoconnect Careers; Philippines; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Work from home

HMO with dependents

Medical reimbursements

Government benefits

Career development training

Team outings and wellness sessions

Inclusive culture

Dedicated managers

Job summary

Twoconnect Careers in the Philippines is seeking an IT Support / Service Desk Specialist to provide first- and second-line technical support for employees across office, client-site, and remote environments. You will troubleshoot hardware, software, Microsoft 365, connectivity, and user access while managing IT tickets and assets.

The role supports technology rollouts, security processes, documentation, and continuous service improvement, with a focus on clear communication and customer service

Qualifications

• Bachelor’s degree in a relevant IT field.
• 1–2 years in IT support or service desk.
• Hands-on troubleshooting across hardware, software, and connectivity.
• Experience administering users via Active Directory and/or Microsoft Entra ID.
• Experience with ITSM ticketing systems and SLA management.
• Experience configuring laptops, desktops, mobile devices, and peripherals.
• Knowledge of Intune, Teams, SharePoint, VPN/Wi‑Fi, IT asset management, or ITIL is a plus.

Responsibilities

• Provide Level 1 and 2 IT support via phone, email, chat, and remote tools.
• Troubleshoot Windows, Microsoft 365, laptops/desktops, and mobile devices.
• Diagnose connectivity issues (Wi-Fi, VPN, LAN) and escalate as needed.
• Manage user access with Active Directory and Entra ID per procedure.
• Handle IT service tickets from logging to closure within targets.
• Maintain accurate inventory and support hardware deployment/repair.
• Contribute to software deployments, cybersecurity processes, and knowledge base.

Skills

Technical troubleshooting

Communication

Customer service

Documentation

Multitasking

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Networking, or related field

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

ITSM ticketing systems

Intune

Teams

SharePoint

VPN/Wi-Fi

Job description

Twoconnect Careers in the Philippines is seeking an IT Support / Service Desk Specialist to provide first- and second-line technical support for employees across office, client-site, and remote environments. You will troubleshoot hardware, software, Microsoft 365, connectivity, and user access while managing IT tickets and assets.

The role supports technology rollouts, security processes, documentation, and continuous service improvement, with a focus on clear communication and customer service