Remote Application Support Consultant (Level 1-2)

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 335,000 - 614,000; Full time

Job summary

Outsourced.ph in the Philippines seeks an Application Support Consultant (Level 1-2) to provide first- and second-line support for business applications within SLA.

Responsibilities include handling tickets via phone, email, and remote sessions, diagnosing issues, and documenting resolutions while maintaining strong customer service.

This home-based role is Monday–Friday, 6AM–3PM PH Time, with opportunities for growth within a fast-growing offshore team.

Qualifications

• Relevant IT qualification or equivalent experience.
• ITIL Foundation (desirable).

Responsibilities

• Provide customer support via phone, email, portal, and remote sessions.
• Manage incidents and service requests through to resolution.
• Troubleshoot application, configuration, and integration issues.
• Escalate complex issues with complete documentation.
• Maintain accurate ticket records.
• Contribute to the knowledge base.
• Communicate proactively with customers.
• Identify bugs and enhancement requests.
• Support continual service improvement.

Skills

Application troubleshooting

Windows & Microsoft 365

SQL basics

JavaScript basics

Log monitoring

Data extraction tools

Cloud platforms knowledge

Ticketing systems

Knowledge management systems

Education

Relevant IT qualification or equivalent experience

ITIL Foundation (desirable)

Job description

Outsourced.ph in the Philippines seeks an Application Support Consultant (Level 1-2) to provide first- and second-line support for business applications within SLA.

Responsibilities include handling tickets via phone, email, and remote sessions, diagnosing issues, and documenting resolutions while maintaining strong customer service.

This home-based role is Monday–Friday, 6AM–3PM PH Time, with opportunities for growth within a fast-growing offshore team.