Remote IT Support Specialist – Drive Client Tech Wins

My IT Crew; Makati; On-site; PHP 335,000 - 614,000; Full time

Job summary

My IT Crew is seeking an IT Support Specialist to ensure client technology runs flawlessly from a remote setting. You will troubleshoot Windows devices, Microsoft 365, and network infrastructure while owning client communication and ticket handling.

We value problem-solving, collaboration, and creating useful documentation. The role operates 9 am–6 pm EST and reports to the Service Delivery department, with growth opportunities in a supportive culture.

Qualifications

• Experience troubleshooting Windows Server, Active Directory and Group Policy.
• Strong Microsoft 365 and Hyper-V experience.
• Knowledge of DNS/DHCP and basic networking fundamentals.
• Excellent customer service and problem-solving mindset.
• Ability to write clear internal documentation and guides.
• Experience with Remote Access solutions like Remote Desktop/RemoteApps.

Responsibilities

• Serve on the front lines to ensure clients' technology runs smoothly.
• Own client communication, set expectations, and drive positive outcomes.
• Manage ticket queues, prioritize tasks, and handle escalations calmly.
• Contribute to a knowledge base with practical, usable docs.
• Coordinate with clients and vendors to resolve incidents end-to-end.
• Collaborate in weekly meetings and trainings to drive growth.
• Lead by example with accountability and proactive service.

Skills

Windows troubleshooting

Microsoft 365

Network fundamentals

Remote support

Communication skills

Team collaboration

Tools

Windows Server

Active Directory

Group Policy

Microsoft 365

Hyper-V

DNS

DHCP

Remote Desktop

RemoteApps

Job description

My IT Crew is seeking an IT Support Specialist to ensure client technology runs flawlessly from a remote setting. You will troubleshoot Windows devices, Microsoft 365, and network infrastructure while owning client communication and ticket handling.

We value problem-solving, collaboration, and creating useful documentation. The role operates 9 am–6 pm EST and reports to the Service Delivery department, with growth opportunities in a supportive culture.