Remote IT Support Engineer: M365, Azure & Intune (L2/L3)

Intouch Tech Ltd

Metro Manila

On-site

PHP 781,000 - 1,228,000

Full time

3 days ago

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Job summary

Intouch Tech Ltd is seeking an experienced IT Support Engineer to join our service desk remotely from the Philippines. The role focuses on escalated and technically complex issues across Microsoft 365, Entra ID, Intune and Azure, with UK business customers daily via phone, email and Teams.

You will own tickets from start to finish, communicate clearly, and work in a remote contract setting under UK business hours.

Qualifications

Strong Microsoft 365, Entra ID, Azure and Intune experience.
Experienced L2/L3 technical support capability.
Excellent spoken and written English.
Confidence speaking directly with UK business customers every day.
Ability to independently own complex technical issues through to resolution.

Responsibilities

Own and resolve complex IT support tickets across Microsoft 365, Windows, endpoints, cloud services and networking.
Administer and troubleshoot Exchange Online, Teams, SharePoint and OneDrive.
Manage Entra ID users, groups, roles, MFA and Conditional Access.
Troubleshoot Microsoft identity and authentication issues.
Manage devices, policies and applications through Microsoft Intune.
Work with Microsoft Azure resources and diagnose cloud-related issues.
Troubleshoot Windows desktop and server environments.
Investigate DNS, DHCP, VPN, firewall and Wi-Fi issues.
Handle escalations from first-line support.
Support customer onboarding, tenant migrations and device deployments.
Assist with security baseline configuration.
Communicate directly with UK customers by phone, email and Microsoft Teams.
Maintain accurate ticket notes and technical documentation.