Microsoft 365 Support Engineer

Lenovo PCCW Solutions; Santo Niño 1st; On-site; PHP 350,000 - 700,000; Full time

Job summary

Lenovo PCCW Solutions is seeking a Microsoft 365 Support Engineer to deliver Level 2 support across the Microsoft 365 service catalogue. You will administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID, while managing users, licenses, MFA, and conditional access.

The role requires at least 2 years of M365 administration experience, hands-on product knowledge, and familiarity with ITIL processes and incident management.

Qualifications

• Minimum 2 years of Microsoft 365 administration or L2 support experience.
• Hands-on experience with Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Familiarity with ITIL processes, SLA-driven support, and incident management.
• MS-102, MD-102, or equivalent M365 experience.
• Experience with Intune, Defender, Purview, PowerShell, and Power Platform Governance.
• Exposure to government or regulated environments.
• Microsoft security certifications are advantageous.

Responsibilities

• Deliver day-to-day support for Microsoft 365 services, incidents, requests, and approved changes.
• Administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Manage users, groups, licenses, MFA, SSPR, and Conditional Access.
• Support Intune, Defender, Purview, and tenant-supporting Azure services.
• Monitor service health, troubleshoot issues, and manage Microsoft support cases.
• Participate in on-call support and operational improvements.

Skills

Microsoft 365 administration

ITIL processes

SLA-driven support

Incident management

Education

MS-102 / MD-102 (certs)

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID

Intune

Defender

Purview

PowerShell

Power Platform Governance

Job description

We are looking for Microsoft 365 Support Engineers to provide Level 2 support and administration across the Microsoft 365 service catalogue.

Key responsibilities:

Deliver day-to-day support for Microsoft 365 services, incidents, requests, and approved changes.

Administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.

Manage users, groups, licenses, MFA, SSPR, and Conditional Access.

Support Intune, Defender, Purview, and tenant-supporting Azure services.

Monitor service health, troubleshoot issues, and manage Microsoft support cases.

Participate in on-call support and operational improvements.

About you:

Minimum 2 years of Microsoft 365 administration or L2 support experience.

Hands-on experience with Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.

Familiarity with ITIL processes, SLA-driven support, and incident management.

MS-102, MD-102, or equivalent M365 experience.

Experience with Intune, Defender, Purview, PowerShell, and Power Platform Governance.

Exposure to government or regulated environments.

Microsoft security certifications are advantageous.