Advanced IT Support Specialist: Microsoft 365 & Endpoints

Virtual Business Partners LLC; Cagayan de Oro; On-site; PHP 380,000 - 580,000; Full time

Benefits offered by this job

HMO coverage

Dental & Optical benefits

2-week paid Christmas vacation

Electricity & Data subsidies

Educational assistance 25K

Training and equipment provided

Fixed schedule Mon-Fri 7 AM to 4 PM

Job summary

Virtual Business Partners LLC is seeking a Technical Support Specialist in the Philippines to deliver second-level technical support and operational administration across managed customer environments. You will resolve escalated incidents, administer Microsoft 365, and manage endpoint environments using Datto RMM and Intune.

You will provide on-call support, work with teams to maintain SLAs, and contribute to continuous service improvement in security, networking, and cloud infrastructure.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum 2–3 years in IT support or related roles.
• Strong technical skills in troubleshooting hardware, software, and network issues.
• Proficiency in Windows, macOS, Linux, and productivity tools (Office, G Suite).
• Familiarity with ITIL and incident management best practices.
• Excellent communication, ability to explain technical concepts to non-technical users.
• Certifications such as CompTIA A+, Network+, MCITP are a plus.

Responsibilities

• Provide second-level technical support via phone, email, Teams, and remote access to complex issues.
• Diagnose and resolve escalated incidents related to Windows devices, Microsoft 365, and collaboration tools.
• Serve as primary escalation point for complex issues from Service Desk and L1 teams.
• Perform mailbox, OneDrive, SharePoint, file, and data recovery requests with minimal disruption.
• Escalate unresolved issues to specialist engineering teams and maintain ownership through resolution.
• Resolve incidents and service requests within SLAs.
• Troubleshoot Windows devices, Microsoft 365 apps, Outlook, Teams, OneDrive, SharePoint, printers, and business apps.
• Provide on-call support during weekends and after hours.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Manage endpoint provisioning, device configuration, software deployment, and endpoint compliance using Datto RMM, Intune, and other tools.
• Support user identity, authentication, access management, and security controls including MFA and Conditional Access.
• Create and maintain technical documentation and knowledge base articles.
• Participate in change implementations, onboarding, and scheduled maintenance.

Skills

Troubleshooting

Communication

Independent worker

multitasking

Education

Bachelor’s degree in CS/IT

Tools

Datto RMM

Intune

Microsoft 365

Entra ID

Job description

Virtual Business Partners LLC is seeking a Technical Support Specialist in the Philippines to deliver second-level technical support and operational administration across managed customer environments. You will resolve escalated incidents, administer Microsoft 365, and manage endpoint environments using Datto RMM and Intune.

You will provide on-call support, work with teams to maintain SLAs, and contribute to continuous service improvement in security, networking, and cloud infrastructure.