IT Support Analyst - Work From Home / Dayshift

Twoconnect Philippines, Inc.; Metro Manila; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Work from home

HMO with dependents

Medical reimbursements

Government‑mandated benefits

Training programmes

Job summary

Twoconnect Philippines, Inc. is hiring an IT Support / Service Desk Specialist to deliver Level 1–2 technical support across office, client-site, and remote environments. You will troubleshoot Windows, Microsoft 365, connectivity, and device issues while managing tickets, assets, and accounts.

The role also supports technology rollouts, security processes, documentation, and ongoing service improvements. Join a growing global team and contribute to stability and growth.

Qualifications

• Bachelor’s degree in IT or related field.
• 1–2 years IT support or service desk experience.
• Hands-on with Windows, software, and network connectivity issues.
• Experience administering users via AD and/or Entra ID.
• Familiarity with ITSM ticketing systems and SLAs.

Responsibilities

• Provide Level 1 and Level 2 IT support via multiple channels.
• Troubleshoot Windows, Microsoft 365, devices, and network issues.
• Administer user access and accounts per processes.
• Manage IT service tickets from logging to closure within SLAs.
• Support deployments, security processes, and knowledge base docs.

Skills

IT support

Service desk

Active Directory

Entra ID

Intune

VPN/WiFi

Windows troubleshooting

Education

Bachelor’s degree in Information Technology/CS/IS/Networking

Tools

ITSM ticketing systems

Active Directory

Microsoft Entra ID

Intune

Teams

SharePoint

VPN/Wi‑Fi

Job description

We are seeking an IT Support / Service Desk Specialist to provide first- and second-level technical support to employees across office, client-site, and remote environments. The role will troubleshoot hardware, software, Microsoft 365, connectivity, user access, and endpoint issues while managing IT tickets, assets, and account administration. The position will also support technology rollouts, security processes, documentation, and continuous service improvement.

Key Responsibilities

• Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals.
• Troubleshoot Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals.
• Diagnose common Wi-Fi, VPN, LAN, and remote-access connectivity issues and escalat complex incidents when required.
• Administer Active Directory, Microsoft Entra ID, Microsoft 365 accounts, passwords, MFA, and user access following approved processes.
• Manage IT service tickets, including logging, prioritising, troubleshooting, resolution, documentation, and closure within agreed service targets.
• Configure, deploy, track, repair, replace, and recover IT equipment and assets, maintaining accurate inventory records.
• Support software deployments, technology projects, cybersecurity processes, audits, knowledge-base documentation, and recurring issue resolution.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related field.
• 1–2 years of experience in IT support, service desk, helpdesk, or desktop support.
• Hands‑on experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity issues.
• Experience administering users and access through Active Directory and/or Microsoft Entra ID.
• Experience using IT service management/helpdesk ticketing systems, including incident prioritisation, escalation, and SLA management.
• Experience configuring, deploying, and supporting laptops, desktops, mobile devices, and peripherals.
• Strong technical troubleshooting, communication, customer service, documentation, and multitasking skills; experience with Intune, Teams, SharePoint, VPN/Wi‑Fi, IT asset management, or ITIL is advantageous.

Benefits

We offer more than just a job — we offer a supportive and rewarding career experience.Here’swhat you can expectfromthis opportunity:

• Work from home
• Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
• HMOwith 2 free dependents and medical reimbursements
• Government‑mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Trainingprogrammesforcareer development
• Engaging company outings, teamactivitiesand wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We offer competitive pay and benefits,additionalentitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry‑leading retention ratedemonstratesour commitment to a people‑first culture that prioritizes stability,growthand genuine care for every employee.

Twoconnectis an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.