Remote IT Leader: Strategy, Teams & Client IT Steward

Cloud Accountant Staffing LLC; Philippines; Remote; PHP 1,262,000 - 1,402,000; Full time

Benefits offered by this job

Permanent remote work

Company equipment provided

15 days PTO

Annual increases

Referral rewards

CAS Flex Perks

Structured onboarding

Job summary

Cloud Accountant Staffing is seeking an IT Manager to own our IT function end-to-end, from strategy to service delivery. This 100% remote role is Philippines-based, full-time and independent contractor with exclusivity and a monthly salary of USD 1,800–2,000.

Lead a distributed IT team, oversee helpdesk and device lifecycle, manage client-facing IT interactions, and partner with leadership to design processes, governance, and continuous improvement across projects.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 4+ years of experience in IT support/operations with at least 1-2 years in leadership.
• Proven track record managing helpdesk operations and meeting SLA-driven performance targets.
• Experience overseeing device provisioning, deployment, and lifecycle management at scale.
• Strong familiarity with ticketing systems and reporting on team performance.
• Confident, polished written and spoken English; comfortable presenting to clients and leadership.
• Demonstrated ability to coach and develop direct reports.

Responsibilities

• Directly manage, coach, and develop the IT Specialist(s) and broader IT team.
• Set individual and team performance goals; conduct regular 1:1s and performance reviews.
• Build hiring plans and participate in recruiting/onboarding as the team scales.
• Create a culture of ownership, responsiveness, and continuous improvement within the team.
• Own the metrics, not just the queue.
• Monitor team-wide ticket volume and service metrics; report trends and risks to leadership.
• Own the end-to-end device lifecycle strategy: procurement, provisioning, deployment, maintenance, and retirement.
• Ensure on-time, on-standard deployment across all projects and clients.
• Maintain oversight of device inventory accuracy and asset management practices.
• Evaluate and recommend tools (MDM, endpoint management, ticketing systems) to improve efficiency.
• Represent the IT function at a leadership level in client-facing meetings and escalations.
• Translate technical risk and capacity into business language for clients and internal stakeholders.
• Own client satisfaction outcomes related to IT support and device experience.
• Build and maintain trusted relationships with key client points of contact.
• Own the IT SOP library — ensuring it's current, complete, and consistently followed.
• Identify gaps in process, tooling, or team capacity and bring forward proposals to address them.
• Drive cross-functional collaboration with other departments on IT-dependent initiatives.
• Report on IT function health (performance, capacity, risks) to leadership on a regular cadence.

Skills

Leadership

IT strategy

Helpdesk management

Client communication

Device lifecycle management

Ticketing systems

English communication

Coaching

Education

Bachelor's degree in Information Technology, Computer Science, or a related discipline

Tools

Zendesk

Jira

Freshdesk

Job description

Cloud Accountant Staffing is seeking an IT Manager to own our IT function end-to-end, from strategy to service delivery. This 100% remote role is Philippines-based, full-time and independent contractor with exclusivity and a monthly salary of USD 1,800–2,000.

Lead a distributed IT team, oversee helpdesk and device lifecycle, manage client-facing IT interactions, and partner with leadership to design processes, governance, and continuous improvement across projects.