Remote IT Service Team Lead — 24/7 Support & Growth

ECAM Technologies Corporation; Pasig; Remote; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Annual and Performance Based Salary In

Job summary

ECAM Technologies Corporation in the Philippines is seeking a Supervisor for Remote Service to lead a 24/7 IT support team and coordinate with North American stakeholders. The role emphasizes project execution, performance tracking, and continuous process improvement.

You will oversee service delivery, manage incidents, and mentor engineers to enhance technical skills while collaborating with cross-functional teams to optimize processes and outcomes.

Responsibilities

• Planning of IT Service activities and processes.
• Tracking and oversight of the team’s performance.
• Manages projects, timelines adhering to budgets and assigning staff.
• Manage and assess the performance of the support team members.
• Collaborate with the other teams for project and process improvements.
• Supervise support engineers to make sure all are adhering to the process and giving proper support to the users 24x7.
• Generates and analyzes customer trends, recurring incidents, root-cause analysis to provide service improvement.
• Provide support for critical and major incidents.
• Primary contact for North American counterparts.
• Accountable for projects and build outs done by the support engineers.
• Conduct regular team meetings.
• Submit reports regularly.
• Grow the technical skillset of his/her peers through peer mentoring, coaching, training, etc.

Job description

ECAM Technologies Corporation in the Philippines is seeking a Supervisor for Remote Service to lead a 24/7 IT support team and coordinate with North American stakeholders. The role emphasizes project execution, performance tracking, and continuous process improvement.

You will oversee service delivery, manage incidents, and mentor engineers to enhance technical skills while collaborating with cross-functional teams to optimize processes and outcomes.