Remote IT Infrastructure & Projects Lead

New Era Software Solutions and Technology Philippines Corp.; Makati; Remote; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO on day 1

Wellness benefits

Sunlife insurance

Salary loans

Government contributions

13th month pay

Night differential pay

Holiday pay

Leave benefits

Equipment provided

Job summary

New Era Technology, LLC. seeks a Bridge Coordinator to manage planning, scheduling, and coordination of client installations including software, hardware, server migrations, and related projects.

You will liaise with clients, account managers, and engineers to ensure timely, high-quality deliveries. Responsibilities include coordinating staff, tracking project status, and maintaining data across systems while upholding safety standards and exceptional client service.

Qualifications

• Successful candidate must possess experience with infrastructure technologies including cabling, wireless, A/V systems, end-user devices and PC imaging.
• 2+ years in IT project management and corporate IT coordination.
• 2+ years of technical support in a global setting (preferred).
• Strong communication, organizational and client engagement abilities.
• Knowledge of project management practices and handling multiple projects.

Responsibilities

• Plan, schedule, coordinate and communicate all elements of delivering site and non-site installations and projects to high client satisfaction.
• Communicate with stakeholders including external clients, account managers and engineers for efficient project delivery.
• Allocate skilled staff within time constraints to meet client expectations.
• Provide status reports on active projects and risks to on-time and on-budget delivery.
• Accurately reflect engineers service calls in the service delivery calendar and communicate client instructions.

Skills

Cabling

Wireless

A/V systems

End-user devices

PC imaging

IT project management

Corporate IT coordination

Global tech support

ServiceNow

Vendor coordination

Remote issue resolution

Communication

Organizational skills

Client engagement

PM practices

Detail-oriented

Education

IT / Computer Science degree or related

Tools

ServiceNow

Job description

New Era Technology, LLC. seeks a Bridge Coordinator to manage planning, scheduling, and coordination of client installations including software, hardware, server migrations, and related projects.

You will liaise with clients, account managers, and engineers to ensure timely, high-quality deliveries. Responsibilities include coordinating staff, tracking project status, and maintaining data across systems while upholding safety standards and exceptional client service.