Infrastructure Engineer (Bridge Coordinator)

New Era Technology; Manila; Remote; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Day 1 HMO

Wellness reimbursement

Sunlife Insurance

Salary loans

Government contributions

Loan payment assistance

13th month pay

Night differential

Holiday pay

Leaves

Work equipment provided

Job summary

New Era Technology in Manila seeks an IT project coordinator to lead planning, scheduling, and coordination of client installations—software, hardware, and server migrations.

You will communicate with stakeholders, allocate skilled staff within deadlines, track progress, and report risks while keeping data accurate across systems. This role operates with a remote work setup and a focus on safe, high-quality service delivery.

Qualifications

• Experience in IT project management and coordinating multiple projects.
• Strong stakeholder communication and client engagement skills.
• Knowledge of ServiceNow or equivalent ticketing platforms is a plus.

Responsibilities

• Lead planning, scheduling and coordination of client installations and projects.
• Communicate with external clients, account managers and engineers to ensure delivery.
• Allocate skilled staff within time constraints to meet client expectations.
• Provide status reports on active projects and identify risks to schedule/budget.
• Record data in systems and reflect service calls in the service delivery calendar.
• Maintain relationships across departments and uphold safety standards.

Skills

IT project management

Stakeholder communication

Vendor coordination

ServiceNow

Remote issue resolution

Multi-project handling

Client engagement

Scheduling & planning

Education

Bachelor's degree in IT/Computer Science or related

Tools

ServiceNow

Job description

Manila

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.

What is the role

This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects

• Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
• Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
• Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
• Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
• Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
• Effectively communicate schedule changes to all relevant stakeholders
• Accurately recording relevant data in all systems
• Developing and maintaining effective working relationships with personnel from all departments
• Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
• Other duties as required

Work Set-up / Work Schedule

Remote

Who we are looking for

Successful candidate must possess:

• Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
• IT project management background preferred
• 2+ years of experience in corporate IT and project coordination
• 2+ years of technical support in a global setting (preferred)
• Skilled in using ServiceNow or equivalent ticketing platforms
• Experienced in vendor coordination and remote issue resolution
• Strong communication, organizational, and client engagement abilities
• Knowledgeable in project management practices and handling multiple projects
• Detail-driven, proactive, and highly adaptable
• Holds a degree or certification in IT, Computer Science, or a related discipline

What we offer

• Day 1 HMO for you + 1 free dependentafter probation period
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

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