IT Infrastructure Engineer (Bridge Coordinator)

New Era Software Solutions and Technology Philippines Corp.; Makati; Remote; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO on day 1

Wellness benefits

Sunlife insurance

Salary loans

Government contributions

13th month pay

Night differential pay

Holiday pay

Leave benefits

Equipment provided

Job summary

New Era Technology, LLC. seeks a Bridge Coordinator to manage planning, scheduling, and coordination of client installations including software, hardware, server migrations, and related projects.

You will liaise with clients, account managers, and engineers to ensure timely, high-quality deliveries. Responsibilities include coordinating staff, tracking project status, and maintaining data across systems while upholding safety standards and exceptional client service.

Qualifications

• Successful candidate must possess experience with infrastructure technologies including cabling, wireless, A/V systems, end-user devices and PC imaging.
• 2+ years in IT project management and corporate IT coordination.
• 2+ years of technical support in a global setting (preferred).
• Strong communication, organizational and client engagement abilities.
• Knowledge of project management practices and handling multiple projects.

Responsibilities

• Plan, schedule, coordinate and communicate all elements of delivering site and non-site installations and projects to high client satisfaction.
• Communicate with stakeholders including external clients, account managers and engineers for efficient project delivery.
• Allocate skilled staff within time constraints to meet client expectations.
• Provide status reports on active projects and risks to on-time and on-budget delivery.
• Accurately reflect engineers service calls in the service delivery calendar and communicate client instructions.

Skills

Cabling

Wireless

A/V systems

End-user devices

PC imaging

IT project management

Corporate IT coordination

Global tech support

ServiceNow

Vendor coordination

Remote issue resolution

Communication

Organizational skills

Client engagement

PM practices

Detail-oriented

Education

IT / Computer Science degree or related

Tools

ServiceNow

Job description

Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.

What is the role

This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects

The following include but may not be limited to the responsibilities of the Bridge Coordinator:

• Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
• Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
• Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
• Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
• Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
• Effectively communicate schedule changes to all relevant stakeholders
• Accurately recording relevant data in all systems
• Developing and maintaining effective working relationships with personnel from all departments
• Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
• Other duties as required

Work Set-up / Work Schedule

• Remote
• EST Hours (US)

Who we are looking for

Successful candidate must possess:

• Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
• IT project management background preferred
• 2+ years of experience in corporate IT and project coordination
• 2+ years of technical support in a global setting (preferred)
• Skilled in using ServiceNow or equivalent ticketing platforms
• Experienced in vendor coordination and remote issue resolution
• Strong communication, organizational, and client engagement abilities
• Knowledgeable in project management practices and handling multiple projects
• Detail-driven, proactive, and highly adaptable
• Holds a degree or certification in IT, Computer Science, or a related discipline

What we offer

• Day 1 HMO for you + 1 free dependentafter probation period
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at @neweratech.com .