Remote IT Account Manager – MSP & Cloud Services

Zoho; Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

Zoho is seeking an experienced IT Account Manager for Managed Services, working remotely from the Philippines with Australian clients. You will manage a portfolio of accounts, coordinate service delivery, and drive growth while ensuring high customer satisfaction.

The role requires 3–5+ years in IT Account Management, strong MSP knowledge, and the ability to work across time zones in Australian business hours.

Qualifications

• 3–5+ years of experience in IT Account Management or MSP environments.
• Experience working with Australian clients is highly desirable.
• Strong understanding of managed IT services and ITIL processes.

Responsibilities

• Act as the primary contact for assigned Australian clients and manage relationships.
• Coordinate IT service delivery and customer success activities.
• Prepare proposals, quotations, and assist with upsell opportunities.
• Monitor SLA performance, service quality, and client satisfaction.

Skills

IT Account Management

Client relationship management

Remote work

Australian clients

MSP business knowledge

Education

Bachelor's degree in IT/Business/Management

Tools

CRM systems

PSA tools

RMM

Microsoft 365

Azure

Job description

Zoho is seeking an experienced IT Account Manager for Managed Services, working remotely from the Philippines with Australian clients. You will manage a portfolio of accounts, coordinate service delivery, and drive growth while ensuring high customer satisfaction.

The role requires 3–5+ years in IT Account Management, strong MSP knowledge, and the ability to work across time zones in Australian business hours.