Remote Insurance Collections Officer

Twoconnect; Pasig; On-site; PHP 350,000 - 560,000; Full time

Benefits offered by this job

HMO with 2 free dependents

Government-mandated benefits

Training programmes

Career development opportunities

Job summary

Twoconnect is hiring a Debtors and Collections Officer in Pasig to manage overdue agent accounts, apply structured collections workflows and maintain precise records. The role emphasizes professional phone follow-ups, clear communication and adherence to trading terms, with cross-functional liaison to Accounts Receivable.

Key duties include issuing initial reminders, multi-stage follow-ups, and final cancellation notices when required, while supporting weekly reporting and offshore delivery

Qualifications

• Minimum 3 years’ experience in debtors, collections, accounts receivable, or a similar finance admin role.
• Experience following structured collections workflows, trading terms and escalation timeframes is essential.
• Strong telephone and written communication skills, with the confidence to follow up overdue accounts firmly and professionally.
• Strong organizational and calendar-management skills to manage multiple follow-ups and deadlines.
• Strong attention to detail and the ability to maintain accurate account notes and audit trails.
• Intermediate to advanced Microsoft Excel skills and ability to work with reports and trackers.

Responsibilities

• Monitor agent accounts against trading terms and identify overdue amounts.
• Apply the debtors process, including issuing initial email when outside terms.
• Perform three-day follow-up via email template and outbound calls if no response.
• Carry out seven-day follow-up and issue final cancellation if unresolved.
• Contact selling agents and customers by phone and email to confirm payment status.
• Maintain notes, correspondence and audit trails for each action.
• Coordinate with Accounts Receivable to confirm payments received without funds allocation.
• Prepare and pay weekly roadside assistance reports and calculate applicable value for each cancellation.

Skills

Telephone communication

Written communication

Organizational skills

Calendar management

Attention to detail

Process adherence

Structured collections workflows

Intermediate to advanced Excel

Tools

Microsoft Excel

Job description

Twoconnect is hiring a Debtors and Collections Officer in Pasig to manage overdue agent accounts, apply structured collections workflows and maintain precise records. The role emphasizes professional phone follow-ups, clear communication and adherence to trading terms, with cross-functional liaison to Accounts Receivable.

Key duties include issuing initial reminders, multi-stage follow-ups, and final cancellation notices when required, while supporting weekly reporting and offshore delivery