Remote Collections Specialist – Structured Debtors

Emploive; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO with 2 dependents

Career development

Training programmes

Office in Ortigas Center

Job summary

Twoconnect is seeking a Debtors and Collections Officer in the Pasig area to manage overdue accounts and support related administration and reporting. The role focuses on collections activities, requiring clear phone communication and professional follow-up, with emphasis on maintaining accurate records and adhering to trading terms.

The ideal candidate will have 3+ years of experience in debtors/collections, excellent Excel skills, and the ability to work independently in a remote/offshore

Qualifications

• Minimum 3 years’ experience in debtors, collections, accounts receivable or finance administration.
• Experience following structured collections workflows, trading terms and escalation timeframes.
• Strong telephone and written communication skills to follow up overdue accounts firmly and professionally.
• Strong organisational and calendar-management skills to manage multiple follow-ups and deadlines.
• Attention to detail with accurate account notes, correspondence and audit trails.

Responsibilities

• Monitor agent accounts against established trading terms and identify overdue amounts.
• Apply the documented debtors process, including issuing the approved initial email when an account falls outside its trading terms.
• Complete the required three-day follow-up using the approved email template and an outbound telephone call where no response has been received.
• Complete the required seven-day follow-up and issue the final cancellation notice where the matter remains unresolved.
• Contact selling agents and relevant customers by telephone and email to determine payment status and secure clear commitments.
• Maintain complete notes, correspondence and supporting evidence for each collections action and escalation.
• Identify unpaid applications that were submitted in error or did not proceed and provide the Cancellations team with the supporting audit trail.
• Liaise with Accounts Receivable to confirm whether expected payments have been received without receiving or allocating funds.
• Prepare and pay weekly roadside assistance reports.
• Calculate the applicable value for each roadside assistance cancellation, including any pro rata amount, and submit the completed reporting to the third party.
• Process the required payment for the applicable week’s roadside assistance activity in accordance with the approved process.
• Maintain debtor trackers, follow-up schedules and reporting and assist with other aligned administration duties following cross-training.
• Other position-level duties as they arise.

Skills

Debt collection

Phone etiquette

Record keeping

Follow-up discipline

Excel reporting

Tools

Microsoft Excel

Job description

Twoconnect is seeking a Debtors and Collections Officer in the Pasig area to manage overdue accounts and support related administration and reporting. The role focuses on collections activities, requiring clear phone communication and professional follow-up, with emphasis on maintaining accurate records and adhering to trading terms.

The ideal candidate will have 3+ years of experience in debtors/collections, excellent Excel skills, and the ability to work independently in a remote/offshore