Strategic Collections Specialist

Twoconnect Careers; Pasig; On-site; PHP 250,000 - 420,000; Full time

Job summary

Twoconnect Careers is seeking a Debtors and Collections Officer in the Philippines. The role focuses on overdue follow-ups, structured collections workflows, and accurate record-keeping.

You will liaise with agents and customers to secure payments while maintaining audit trails and reporting. The ideal candidate has 3+ years in debtors or accounts receivable, strong phone and written communication, and excellent Excel skills.

Qualifications

• Minimum 3 years in debtors, collections, or accounts receivable.
• Experience following structured collections workflows and escalation timeframes.
• Excellent telephone and written communication skills.
• Strong organizational and calendar-management abilities.
• Detail-oriented with accurate record-keeping and audit trails.
• Proficiency with Microsoft Excel and reporting trackers.

Responsibilities

• Monitor agent accounts against trading terms and identify overdue amounts.
• Apply the debtors process, including initial email when terms breached.
• Complete 3-day follow-up with template and outbound call if no reply.
• Perform 7-day follow-up and issue final cancellation if unresolved.
• Contact agents/customers by phone and email to verify payment status.
• Maintain notes, correspondence and audit trails for actions.
• Identify unpaid applications submitted in error and assist cancellations team.
• Liaise with Accounts Receivable to confirm receipts without funds allocation.
• Prepare and submit weekly roadside assistance reports.
• Calculate value for each roadside cancellation, incl. pro rata, and report to third party.
• Process weekly payments for roadside activity per the approved process.
• Maintain debtor trackers and follow-up schedules; assist with cross-training.
• Other position-level duties as they arise.

Skills

Debtors & collections

Accounts receivable

Phone communication

Written communication

Organization & calendar

Attention to detail

Process adherence

Tools

Excel

Job description

Twoconnect Careers is seeking a Debtors and Collections Officer in the Philippines. The role focuses on overdue follow-ups, structured collections workflows, and accurate record-keeping.

You will liaise with agents and customers to secure payments while maintaining audit trails and reporting. The ideal candidate has 3+ years in debtors or accounts receivable, strong phone and written communication, and excellent Excel skills.