Remote Hypercare Onboarding Coach

Cloudbeds

Baguio

On-site

PHP 558,000 - 893,000

Full time

3 days ago

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Benefits offered by this job

Remote First

Home office stipend

PTO in accordance with local labor

Monthly Wellness Fridays

Fully Paid Parental Leave

Job summary

Cloudbeds is seeking a Hypercare Onboarding Coach to support hotels and properties during live deployments. You will guide clients through post-launch activities, resolve live-environment challenges, and collaborate with product teams to improve adoption.

You will thrive on high-touch interactions, leveraging AI tools and deep hospitality know-how to deliver a seamless onboarding experience for global customers.

Qualifications

Over 3 years of 5-star hospitality experience in key roles or 3+ years in B2B SaaS customer success/technical support within hospitality.
Proven ability to manage high-touch onboarding and customer launches.
Strong communication, empathy, and problem-solving under pressure.

Responsibilities

Own post-go-live safety net with intensive interaction cadences to ensure system health and user confidence.
Standardize repeatable tasks while personalizing guidance and leveraging AI tools.
Handle high-priority queues and urgent calls across multiple time zones.
Investigate technical issues, collaborate with product teams, and deliver clear root-cause analyses.
Bridge onboarding to long-term product adoption and hand off to relationship managers.

Skills

AI skills

Hospitality mindset

Emotional intelligence

Time management

Cross-functional collaboration

Education

Hospitality degree preferred

Job description

You will thrive on high-touch interactions, leveraging AI tools and deep hospitality know-how to deliver a seamless onboarding experience for global customers.

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